KB Articles
Scheduled Maintenance: VMS Login Services April 8, 2026
We will be performing routine maintenance in the VMS on Wednesday, April 8, at 10:00 PM CDT. New login attempts will be temporarily unavailable for approximately 30 minutes, though active sessions will remain unaffected. Please note the following ...
Enhanced Interface Reseller Guide
Enhanced Interface Reseller Guide 2026-02-19 Classic Vs Enhanced Interface Currently, Eagle Eye offers two different versions of our VMS (Video Management System): the Classic and Enhanced Web Interfaces. The Classic Interface is our legacy UI, while ...
Sites
Sites 2026-03-16 Version 1.0 Description A Site is a fundamental grouping method used to organize and manage cameras and hardware based on their physical or logical location. Sites are essential for users with large-scale or multi-location ...
Viewing and Downloading Footage In Enhanced Interface
Description Historical video refers to video recorded by cameras and stored either in the cloud or locally on a CMVR’s hard drive. Each camera will have its own historical video footage available for access, download, or archiving. This article will ...
Layouts In Enhanced Interface
2026-02-27 Version 1.0 Description Layouts in the VMS are customizable groups of cameras organized into a single view for easier monitoring and management. Users can create multiple layouts based on roles, locations, or specific operational needs, ...
Bridge and Camera Swaps In Enhanced
Classic Vs Enhanced Interface Currently, Eagle Eye offers two different versions of our VMS (Video Management System): the Classic and Enhanced Web Interfaces. The Classic Interface is our legacy UI, while the Enhanced Interface is our newer ...
Adding Devices In Enhanced Interface
Adding Devices In Enhanced Interface 2026-02-26 Version 1.0 Classic Vs Enhanced Interface Currently, Eagle Eye offers two different versions of our VMS (Video Management System), the Classic and Enhanced Web Interfaces. The Classic Interface is our ...
Automations in Enhanced Interface
Introduction The Automations tab is only available in the enhanced interface. It allows you to automate responses to events detected by your cameras or sensors, making your security system more proactive and efficient. Term What it is Alerts ...
Eagle Eye's CLI Tool For Enterprise Accounts
Eagle Eye Network’s CLI Tool For Enterprise Accounts 2025-10-01 Version 1.0 Why Use Eagle Eye’s CLI Tool? The Eagle Eye Networks Command Line Interface (CLI) is engineered for our most technical users who demand speed, precision, and efficiency at ...
Bosch Camera Configuration Guide
Bosch Camera Configuration 2025-09-26 Version 1.1 Description This guide will provide the necessary configuration needed for Bosch cameras to integrate with an Eagle Eye Networks system. Ensure to follow each configuration step for proper ...
Configuring SSO in the Eagle Eye Cloud VMS Enhanced Web Interface
Eagle Eye Application Note - AN022 Configuring SSO in the Eagle Eye Cloud VMS Enhanced Web Interface 2025-08-27 Revision 03.00 Target Audience This guide is intended for Eagle Eye Cloud VMS users, particularly those using the Enhanced Web Interface, ...
Adding Users
Adding Users 2024-12-17 Version 1.0 Description Adding a User to an account allows them to access the cameras and, based on permissions, adjust settings for the account. This guide will show you how to give people access to your account. Step-by-Step ...
Eagle Eye Cabinet Return Shipment Information
Eagle Eye Cabinet Return Shipment Information 2024-11-12 Version 1.4 Description Returning an Eagle Eye Anywhere Cabinet system to Eagle Eye Networks requires removal of certain components as per shipping regulations. This document will instruct you ...
Vivotek Camera Configuration
Vivotek Camera Configuration 2024-10-01 Version 1.0 Description This document will help you configure your Vivotek camera for integration with the Eagle Eye Networks system. Set Up Upon log in to a Vivotek camera, you will be greeted with a view of ...
Hanwha/ Wisenet Camera Configuration
Hanwha/ Wisenet Camera Configuration 2026-03-25 Version 1.1 Description This camera brand does not require many settings changes to work with the Eagle Eye Networks bridge. There are a few caveats in regards to how the cameras can be connected ...
Analytics FAQ
Analytics FAQ 2024-06-01 Version 2.0 Questions & Answers Will I be able to enable any analytics I want free-of-charge? Depending on your account edition, some analytics may still charge. Analytics such as Object Counting are only included in ...
Enabling 2 Factor Authentication for Resellers & End-Users
Enabling 2 Factor Authentication for Resellers & End-Users 2024-05-10 Version 2.0 Steps Log in using your credentials. Click Your Name Select My Profile. Select Two Factor Authentication. Fill out the SMS Phone field. Click Save Changes. Verification ...
New Installation
New Installation 2024-10-03 Version 2.0 Description Eagle Eye Networks systems are set up as DHCP by default which makes installation a breeze. If the customer requires the system to be set up statically it is easy to make that change as well. Here ...
Optimal Bandwidth Configuration
Optimal Bandwidth Configuration 2024-05-14 Version 2.0 Description To ensure the Eagle Eye system functions optimally it is necessary to have adequate bandwidth available for the Bridge. We recommend setting the Default Transmit Bandwidth for the ...
Encoder Setup Guide
Encoder Configuration 2024-05-15 Version 2.0 Description Encoders are utilized to integrate analog cameras with the Eagle Eye Networks solution. They convert analog signals into ip. The configuration within this guide will cover different brands, ...
Recommended Camera Settings
Recommended Camera Settings 2024-05-14 Version 2.0 Description When integrating a third party camera with your Eagle Eye system it is necessary to preconfigure the device to ensure optimal operation. ONVIF Protocol If the camera supports ONVIF ensure ...
How to Set Up a Speaker (Two-Way Audio/ Talk Down)
How to Set Up a Speaker (Two-Way Audio/ Talk Down) 2024-05-15 Version 2.0 Description Setting up an intercom system is simple with the Eagle Eye solution. First ensure it's compatible by checking our Supported Device List. If the device is not ...
Local Troubleshooting
Local Troubleshooting 2024-05-15 Version 2.0 Description Eagle Eye will attempt to fix any issue remotely, however sometimes on-site troubleshooting is needed to resolve the problem. Cases regarding offline bridges will always require someone on-site ...
Cisco Switch Configuration
Cisco Switch Configuration 2024-05-13 Version 2.0 Description These configurations must be made before contacting Eagle Eye Networks Technical Support for assistance. Eagle Eye will not be able to communicate with cameras that are attached to the ...
Utilizing Eagle Eye Cameras on Third Party Systems
Utilizing Eagle Eye Cameras on Third Party Systems 2024-05-09 Version 2.0 Utilization Eagle Eye cameras are ONVIF compliant, as such they are capable of being utilized with many different systems. We highly recommend utilizing an Eagle Eye Bridge ...
ブリッジの交換
ブリッジ交換のプロセスを正しく行うことで、カメラの録画データを失うことなくオフラインのブリッジを新しいブリッジと交換できます。 このプロセスは3ステップで構成されます。ブリッジを交換するには、これらのステップに従ってください。 新しいブリッジをアカウントに追加する 交換のアイコンをクリックする 交換を確定する ...
How to Set Up Notifications
How to Set Up Notifications 2024-05-10 Version 2.0 Description This guide will show you how to set up Notifications so you can be notified when motion is detected in the Eagle Eye Cloud VMS. Step-by-Step Click Your Name. Select My Profile. Select the ...
Masking Out Motion Regions
Masking Out Motion Regions 2024-12-23 Version 2.1 Description Motion Regions allow Users to be notified when motion events occur in areas of interest. Alternatively, they can prevent a camera from recognizing motion in areas of constant movement such ...
Eagle Eye Networks Quickstart
Eagle Eye Networks Quickstart 2024-05-09 Version 2.0 Description Welcome to Eagle Eye Networks, the highest rated cloud based video recording service worldwide. Here are a few tips to get you started! Creating a Layout A layout is a specified group ...
Reseller Starter Guide
Reseller Starter Guide 2024-05-09 Version 2.0 Description Welcome to Eagle Eye Networks, the number one in cloud-based video surveillance worldwide. Here are a few tips and guides to help you get started. SubAccounts From your Reseller Dashboard, you ...
2N Axis Camera Configuration
2N Axis Camera Configuration Guide 2024-05-20 Version 2.0 Description This guide will show you how to properly configure 2N Axis cameras to integrate properly with you Eagle Eye system. Models currently supported by Eagle Eye Networks: 2N Axis Base ...
DS200: Display Station Set Up
DS200: Display Station Set Up 2024-05-10 Version 2.0 Quick Notes If you do not have the login information for the device please boot into safety mode to reset the password. To boot into this hold both shifts and reboot the unit. This will prompt you ...
Creating and Editing Layouts
Creating & Editing Layouts 2024-05-10 Version 2.0 Creating a Layout 1. Select Layouts. 2. Click Create a Layout. Select each camera you want to add to the layout. Click Add Cameras. Editing a Layout Select the Layout. Click the Blue Button with the ...
Firewall Configuration for Secure Networks
Firewall Configuration for Secure Networks 2026-04-03 Version 1.3 Description The Eagle Eye Cloud VMS and its bridge hardware is specifically designed to be highly secure and only uses utilizes TCP and UDP connections to transmit data to the cloud. ...
Creating/Transitioning a New Location in Cloud VMS
How to Set Up Locations 2024-05-10 Version 2.0 Description Locations allow for easy organization of your cameras. This guide will show you how to set up a location. Step-by-Step 1. Select Locations. 2. Click Add Location. 3. Fill out the fields. 4. ...
Adding a Camera Password to the Password Locker
Adding a Camera Password to the Password Locker 2024-05-21 Version 2.0 Description Some third-party IP cameras require a separate set of credentials to be created for ONVIF validation. When creating the profile, it is recommended to use the same ...
Connecting to a Bridge/CMVR
Connecting to a Bridge/CMVR 2024-05-22 Version 2.0 Description There are 3 ways to connect directly to the bridge/CMVR: If a bridge fails to reach the login screen a HMDI monitor and USB keyboard will be required for troubleshooting. A usb keyboard ...
Bridge Swap
Bridge Swap 2025-14-01 Version 2.3 Description The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. The process consists of three steps: Add the new bridge to the account. Click the ...
DMP Integration
DMP Integration 2024-05-22 Version 2.0 Description Digital Monitoring Products is a commercial security provider and partner of Eagle Eye Networks. DMP offers the ability to integrate Eagle Eye and view cameras through Virtualkeypad.com or the ...
Brivo Integration with Eagle Eye VMS
Brivo Integration with Eagle Eye VMS 2024-05-22 Version 2.0 Description Through integration, it is possible to connect the Eagle Eye Networks Cloud VMS to Brivo access events. This makes not only real-time, but also post-event investigations of Eagle ...
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