Reseller Starter Guide

Welcome to Eagle Eye Networks, the number one in cloud based video surveillance worldwide. Here are a few tips and guides to help you get started.

Accounts

From your Reseller Dashboard you have the ability to create SubAccounts as well as Logins for your Technicians.

Sub Accounts

Select the Dashboard tab.

If a Company is going to have multiple locations, continue adding devices to the same Sub Account. User Permissions can be limited to view only certain devices within an account.

An email can only be used on one account within the Eagle Eye system.

From this menu you can set the default settings for any new cameras that will be added to the system. The Customer ID is an optional field which can be filled out for internal organizational purposes but is not necessary.

Users

To create a login for a Technician first ensure you are on the Reseller Dashboard where it lists your company’s active accounts.

Select the Users tab.

Click the Yellow Plus.

Input your technician’s email and name.

In the Accounts tab you can limit their access to specific SubAccounts or give them full access to all the SubAccounts under your company.

The Permissions tab limits what your technician can do. Most Technicians will need all permissions to set up SubAccounts correctly (Administrator). This guide has a more comprehensive explanation of what each permission entails: Permissions Information.

Once the User is created they will get a Validation Email which they will need to open within 24 hours to set a password for their account.

The process to create a login for your customers is essentially the same. Ensure you are logged into the SubAccount before creating the user. To login to the SubAccount click the Eye (pictured below) icon then follow the above steps for creating a user.

Our systems are set up as DHCP by default which makes installation a breeze. If the customer requires the system to be set up statically it is easy to make that change as well. Here is a standard walkthrough of the installation and account setup processes.

Physical Installation Walkthrough

Connect the equipment according to the image above. If the system will be utilizing third party devices there will need to be some adjustments made.

The Switch

• Ensure IGMP Snooping is disabled

• Multicast must be enabled

• If the system is utilizing multiple switches they can be connected in different ways:

• Daisy Chain - CamLAN>G1>G2>G1 (not recommended if 3+ switches)

• Star - One switch on CamLAN, other switches plugged into main switch

The Network

• The local IT for the business must ensure all the ports on our Firewall Guide are open, not filtered, to ensure the system is able to communicate fully.

• If the cameras are on the local network rather than the CamLAN please ensure that all the cameras are on the same IP scheme as the bridge

The Sub Account must be created from the Reseller Dashboard in the Accounts section. From the Reseller Dashboard the Technician will click the Eye icon next to the SubAccount that they will be installing devices for to log in to it. 

Step One

Add the Bridge to the account via the Ellipsis icon on the Bridges/Cameras header from the Dashboard.

The Attach ID is a 16 character code of letters and numbers that can be found on a paper attached to the Bridge. It is not case sensitive and does not require the dashes.

If this paper is lost, do not worry. The code is also located in the unit itself. Log in with the default credentials [Username: admin Password: Last 5 of the bridge serial number] and the Attach ID will be under System Info.

Some customers may want their system set up statically. All you would need to do is set the bridge statically. Please follow this guide to set the bridge to a static address.

Setting The Bridge To A Static IP

Step Two

Once the Bridge is added it will detect any cameras on the same network, as long as ONVIF is enabled. Some units have ports for cameras but most systems will require an external Switch. Ensure that the Switch is plugged into the CamLan port on the bridge.

The Cameras will populate under Available Cameras at the bottom of the Dashboard.

Click the Green Plus icon next to each camera to add it to the account. If a camera shows an Envelope icon then it is not currently supported by the system. 

If a camera shows as “unsupported” then we currently do not support that model of camera, however most cameras we can make compatible with our system.

Please click the Envelope icon next to the camera to request support and make sure to leave the camera turned on and plugged into the bridge so our engineers can work on creating a support file for it. You will receive updates via email on the status of your request.

If the camera is on our Camera Compatibility List please contact support to ensure the bridge is up-to-date.

The camera username and password is necessary for the system to log in to the camera, however for non Eagle Eye cameras this field’s requirements will be for the ONVIF login information. If the camera has a section to create an ONVIF profile this must be done or the bridge will not be able to discover the device.

The Eagle Eye Dashboard does not support special characters (i.e. !,#,$) however if the camera requires one please use the hyphen “-” or the underscore “_”.

Here are a couple configuration guides for common brands that we support:

Hikvision Configuration Guide

Axis Camera Configuration Guide

Step Three

Create a login for the Customer. Within the Users tab of the SubAccount create a User with the Customer’s email address and set their permissions as necessary. (Refer to the Permissions document for more information Permissions Information.) Ensure that they open the Validation Email within 24hrs to set a password or it will expire.

That’s the extent of the installation process! Of course not all systems will be the same. Some customers will have different setups but if any issues arise then feel free to use our online Knowledge Base or give our support team a call.

Tips and Tricks:

Some cameras only broadcast ONVIF when first powered on, reboot if they disappear.

Multilens cameras will show as a normal camera. Once you add the camera more “cameras” will populate in Available Cameras with the same IP address. Once added you will be able to view the lenses after adding to a layout. You can also add them in the Views tab in the camera settings. See this link for more information on how to make a layout: Layouts 

In the bridge settings set the Default Transmit Bandwidth to a fixed value equal to the amount of Megapixels on the bridge.

Synopsis

1. Create the SubAccount from the Reseller Dashboard.

2. Add the Bridge to the SubAccount.

3. Add the Cameras to the SubAccount.

4. Create the User profile for the customer.

Support

If you need technical assistance please contact our support team.

We offer global 24/7 support and are happy to help.

Our Tech Receptionists will set up a ticket for our Technicians so they will have the necessary information to look into the issue.

We will need the technician’s login Email and Support Pin as well as the Bridge Serial number to submit the ticket.

The Support Pin is a unique 6 digit code found in the My Profile section of the account. It allows our technicians to access the account and is necessary for verification. We cannot assist without verifying this pin number for account security.

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: 81-3-686-5527

#1 In Cloud Media Video Surveillance Worldwide

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