New Installation Guide

New Installation Guide

New Installation

Our systems are set up as DHCP by default which makes installation a breeze. If the customer requires the system to be set up statically it is easy to make that change as well. Here is a standard walkthrough of the installation and account setup processes.

Physical Installation

Diagram Description automatically generated

Installation

Connect the equipment according to the image above. If the system will be utilizing third party devices then adjustments need to be made.


The Switch

  • Ensure IGMP Snooping is disabled

  • Multicast must be enabled

  • If the system is utilizing multiple switches they can be connected in different ways:

    • Star - One switch on CamLAN, other switches plugged into main switch

    • Daisy Chain - CamLAN>G1>G2>G1 (not recommended if 3+ switches)


The Network

  • The local IT for the business must ensure all the ports on our Firewall Guide are open, not filtered, to ensure the system is able to communicate fully.

  • If the cameras are on the local network rather than the CamLAN please ensure that all the cameras are on the same IP scheme as the bridge.


Account Setup


Add the Bridge to the account via the Ellipsis icon on the Bridges/Cameras header from the Dashboard.


The Attach ID is a 16 character code of letters and numbers that can be found on a paper attached to the Bridge. It is not case sensitive and does not require the dashes.


Name the Bridge what is necessary and Save Changes. The Bridge will populate on the Dashboard within a couple minutes.

If this paper is lost you can find the code within the unit itself.  Log in with the default credentials [Username: admin Password: Last 5 (or 6) integers of the bridge serial number] and the Attach ID will be located under System Info.


Once the Bridge is added it will detect any cameras on the same network that have ONVIF enabled. Some units have ports for cameras but most systems will require an external Switch. Ensure that the Switch is plugged into the CamLan port on the bridge.

The Cameras will populate under Available Cameras at the bottom of the Dashboard.

Click the Green Plus icon next to each camera to add it to the account.


The camera username and password is necessary for the system to log in to the camera, however for non Eagle Eye cameras this field’s requirements will be for the ONVIF login information. If the camera has a section to create an ONVIF profile this must be done or the bridge will not be able to discover the device.



For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

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ASIA PACIFIC: +81-(3)-6869-5477

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