Bridge Swap

2024-09-09

Version 2.2

The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings.

The process consists of three steps:

1. Add the new bridge to the account.

2. Click the Replace icon.

3. Click Confirm Replace.

Do not delete cameras or the Eagle Eye Bridges/CMVR from the dashboard when performing a swap or all video on the cloud will be deleted. This is unrecoverable. All recordings that are stored locally on the former Eagle Eye CMVR will be lost if a Bridge Swap is performed.

• The original bridge must be offline and disconnected.

• The replacement bridge must be connected in place of the original bridge using the new power supply.

• The replacement bridge must have network connectivity.

• The replacement bridge cannot be attached to another account.

Ensure to use the new power supply with any replacement unit. Even units that are the same model may have had updates to their power requirements. The previous power supply may also be faulty, so always use the provided supply for new units.

Performing the Swap

1. Click the Ellipsis icon.

If you don’t see the Ellipsis "..." icon you do not have the permission to add devices to the account. You must have your permissions updated by an Admin on your account or your Reseller. Eagle Eye is not authorized to swap the device on your behalf or make changes to your account permissions.

2. Type in the Attach ID.

• The Name needs to differ from the previous unit, but it will adopt the name of the old bridge once the swap is completed.

3. Click Add Bridge.

• You may need to refresh your browser after adding the device to the account.

• A Replace icon will appear next to the original offline bridge once the new bridge is added and shows as online.
  

4. Click Replace.

5. Select the new bridge from the drop-down.

6. Click Replace.

7. Read the warning message.

8. Click Confirm Replace.

• You will see the "Tag" update next to the offline bridge with the new serial number. You may need to refresh your browser.

Clicking Confirm Replace will complete the swap. All cameras attached to the original bridge will transfer, and the recordings will be preserved. The new bridge and all cameras should come online within ten minutes. If any cameras remain offline, reboot your camera switch.

If any issues arise, reach out to Eagle Eye Networks Technical Support.

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 461

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.