How-To Guides
Sureview - Enabling Alerts
Sureview - Enabling Alerts 2024-05-24 Version 2.0 Step-by-Step Reach out to Eagle Eye Technical Support if the Sureview settings to not show in the corresponding menu. 1. Set the custom IP and Port for Sureview Immix integration in Account ...
How to Reset your VMS Password
How to Reset your VMS Password 2024-05-24 Version 2.0 Description To reset your password, click here. You'll receive a password reset link, active for 24 hours, to the email address registered to your profile. Check your Spam folder if you don't ...
Adding Cameras Via RTSP
Adding Cameras Via RTSP 2024-05-27 Version 2.0 Description For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or ...
Viewing and Downloading Historical Video
Viewing and Downloading Historical Video 2024-05-27 Version 2.0 Description Historical video refers to video that has been recorded by the cameras and uploaded to the cloud. So long as cloud retention is enabled, each camera will have its own ...
Custom Subdomains and Branding for Resellers
Custom Subdomains and Branding for Resellers 2024-05-28 Version 2.0 Description Eagle Eye offers our partners and resellers the opportunity to customize the subdomain and logos in our interface. The logo and subdomain will be present in all ...
Adjusting Network Settings on an Eagle Eye Bridge
Adjusting Network Settings on an Eagle Eye Networks Bridge 2024-05-13 Version 2.0 Description By default, all of our devices are set up for DHCP on the WAN and the CamLAN. In order to reconfigure these settings you will need to connect a keyboard and ...
Deleting Devices
Deleting Devices 2024-05-28 Version 2.0 Description There may come a time when you need to delete a bridge or camera from an account. This process is very simple and can be completed from the dashboard of the sub account. EEN Employees (including ...
Swapping Cameras
Swapping Cameras 2024-05-28 Version 2.0 Step-by-Step 1. Ensure the camera is set up correctly (with an ONVIF profile if necessary). Otherwise the camera will not show in Available Cameras. If ONVIF needs to be set up within the camera, ensure the ...