Popular Articles
Performing a Bridge Swap
Bridge Swap The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. The process consists of three steps: Add the new bridge to the account. Click the Swap icon. Click the Confirm ...
Axis Camera Configuration Guide
Axis Camera Configuration Guide Most Axis camera’s default settings are compatible with our system. The main functionality that needs to be set up for the camera to stream is ONVIF. Please follow these steps to enable the functionality. 1. Login to ...
Common Support Questions
How do I attach a bridge? Each bridge comes with a unique Attach ID. The Attach ID is used to associate that bridge with an account. In order to add a bridge to an account, enter the Attach ID and a name for the bridge. The bridge will now be listed ...
Support PIN
1.1 Support PIN Overview The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users in a safe and secure fashion. The Support PIN expedites the process of requesting and receiving support ...
Adding Cameras Through RTSP
For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or may have specialty cameras. We have an advanced option ...