Mobile Bridge Configurator FAQ

Mobile Bridge Configurator FAQ

Mobile Bridge Configurator FAQ

2024-05-22

Version 2.0


Description

The Eagle Eye Mobile Bridge Configurator aims to facilitate the configuration of a bridge without the need for a keyboard or monitor. Using this application you can configure bridges, run network diagnostics, and set IP addresses using only a USB cable and a mobile phone.

At this time, the configurator is not able to detect error messages from the bridge. In this sense, it is not an efficient tool for troubleshooting units, however it is adequate for initial configuration.

Questions & Answers


Do I need to download a new application to use the Mobile Bridge Configurator?

No, you only need to have the Eagle Eye Viewer app (Android or iOS). 


Which App version do I need to download in order to use the Eagle Eye Mobile Bridge Configurator?

The latest version in the Apple store and Play store supports the Mobile Bridge Configurator. Available from version 7.8.8.


How does it work?

  1. Log in to your Eagle Eye Networks account.

  2. Plug your phone into the bridge with a USB cable.

    1. Depending on the device, you might need to "Trust this computer" for iOS, and enable all for Android.

  3. The Eagle Eye Mobile Bridge Configurator will come up automatically.

  4. Log in to the bridge (username: admin, password: last 5 [or 6 digits] of the serial number).

  5. Make settings changes as necessary.

  6. Log Out.


What does it look like?

Configuration Menu (WAN/CamLAN)




Network Diagnostic/Sharing



I connected my phone to the bridge, but the Mobile Bridge Configurator doesn’t pop up. What should I do?

  1. Make sure you haven’t logged in into the demo account.

  2. Try unplugging your phone and plugging it back in.

  3. Plug the USB cable into the phone after you have logged into your account.

  4. Ensure the USB cable is firmly connected to your device.

  5. For Android: Ensure USB debugging is enabled. (see next question for more information)

  6. Restart your phone and repeat.

  7. Reboot the bridge.

  8. Reach out to Eagle Eye Networks Technical Support.


How do I enable USB debugging mode on my Android device? 

  1. Go device settings.

  2. Select About phone.

  3. Select Software Information.

  4. Tap Build number or MIUI number until you see the message "Developer mode has been enabled".

  5. Go back to the device settings and select Developer options.

  6. Enable USB debugging.




For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 461

ASIA PACIFIC: +81-(3)-6869-5477

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