Mobile Bridge Configurator Guide & FAQ
Mobile Bridge Configurator Guide & FAQ
Do I need to download a new application to use the Mobile Bridge Configurator?
No, you only need to have the Eagle Eye Viewer app (Android or iOS).
Which App version do I need to download in order to use the Eagle Eye Mobile Bridge Configurator?
The latest version in the Apple store and Play store supports the Mobile Bridge Configurator. Available from version 7.8.8
How does it work?
Log in to any EEN account (not a demo account)
Plug your phone into the bridge with an USB cable.
Depending on the device and OS you are using, you might need to ‘’Trust this computer’’ for iOS, and enable all for Android
The Eagle Eye Mobile Bridge Configurator should pop up.
Log-in to the bridge (username Admin, password *same as usb keyboard/monitor access*)
Configure bridge
Log Out
What does it look like?
I connected my phone to the bridge, but the Mobile Bridge Configurator doesn’t pop up. What should I do?
Make sure you haven’t logged in into a demo account
Try to unplugged your phone and plug it in again
Plug the USB cable into the phone after you have logged to the EEN account
Ensure the USB cable is firmly connected into your phone device, some devices (mainly Android) doesn’t communicate properly
For Android user: be sure that USB debugging is enabled (see next question for more information about it)
Restart your phone and repeat - should work most of the time
Reboot bridge
Call support
How do I enable USB debugging mode on my Android device?
Go to your device settings
‘’About phone’’
Software Information
Click number of times on ‘’Build number’’ or ‘’MIUI number’’ until you see the message “Developer mode has been enabled’’
Go back to the device settings, scroll down until you see ‘’Developer options’’
Enable USB debugging
For support please email: support@een.com
or give us a call at: 512-473-0501
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