Bridge Local Configuration Utility

Bridge Local Configuration Utility

2024-05-22

Version 2.0

Description

This guide describes what options exist in the Local Configuration Utility. For detailed instructions regarding troubleshooting offline bridges (or cameras), follow the steps described in the Local Troubleshooting guide.

Local Configuration Utility

The initial login page shows useful information about the bridge.

Serial - The serial number is unique to the Bridge
GUID- Global Unique Identifier
ESN- Electronic signature
Attach ID - This is needed to add the Bridge to an account
Version - Version number of the firmware the Bridge is running
Model - Bridge/CMVR model
State - Whether the Bridge is attached to an account or not
Routing - Provides a quick snapshot of the route the Bridge is using to connect to the Cloud

Configure WAN

This is where you can change the settings for the Bridge WAN. You can set the WAN port of the Bridge to Static or DHCP.

Ensure your router can accommodate these settings.

e.g.) If your router has its DHCP server turned off make sure to set the bridge to Static in the correct network range.

If needed, you can also set the Default Gateway and the Primary and Secondary DNS from this menu.

Configure CamLAN

Here you can change settings for the Bridge CamLAN. You can choose to utilize the DHCP server on the CamLAN or set it up statically. You can change the IP address for the CamLAN port and the Netmask of the CamLAN network.

Run Network Diagnostics

This process can reveal potential network configuration problems, so it can be helpful in determining issues with connectivity.

Select Run Network Diagnostics.

Once the test has been completed, verify the status of all connections as shown below:

The following tests may appear as Bad but will not impact performance or connectivity:

Eagle Eye Networks Main Website (HTTPS): Bad (0/5)
Secondary Eagle Eye Support Server (TCP/50000): Bad (0/5)

If any tests other than the ones listed above fail, please provide the customer with the KB link for Firewall Configuration which can be found here. If all tests pass, please refer to the reporting section at the end of this document.

Administration Options

Reboot Device

With this option you can force the bridge to do a hard restart.

Factory Reset

This option will fully reset the settings on the Bridge. Any CamLAN or WAN settings will be set back to default (DHCP and Dynamic respectively).

Change Password

With this option you can change the password of the bridge, do not lose this password.

For support please email: support@een.com

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501

EU: 31 (0) 20 26 10 461

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide