Bridge Local Configuration Utility

Bridge Local Configuration Utility

Bridge Local Configuration Utility
2024-05-22

Version 2.0


Description


This guide describes what options exist in the Local Configuration Utility. For detailed instructions regarding troubleshooting offline bridges (or cameras), follow the steps described in the Local Troubleshooting guide.

Local Configuration Utility

The initial login page shows useful information about the bridge.


  • Serial - The serial number is unique to the Bridge

  • GUID- Global Unique Identifier

  • ESN- Electronic signature

  • Attach ID - This is needed to add the Bridge to an account

  • Version - Version number of the firmware the Bridge is running

  • Model - Bridge/CMVR model

  • State - Whether the Bridge is attached to an account or not

  • Routing - Provides a quick snapshot of the route the Bridge is using to connect to the Cloud


Configure WAN

This is where you can change the settings for the Bridge WAN. You can set the WAN port of the Bridge to Static or DHCP.
Ensure your router can accommodate these settings.
e.g.) If your router has its DHCP server turned off make sure to set the bridge to Static in the correct network range.

 If needed, you can also set the Default Gateway and the Primary and Secondary DNS from this menu.


Configure CamLAN

Here you can change settings for the Bridge CamLAN. You can choose to utilize the DHCP server on the CamLAN or set it up statically. You can change the IP address for the CamLAN port and the Netmask of the CamLAN network.


Run Network Diagnostics

This process can reveal potential network configuration problems, so it can be helpful in determining issues with connectivity.

  1. Select Run Network Diagnostics.


  1. Once the test has been completed, verify the status of all connections as shown below:



The following tests may appear as Bad but will not impact performance or connectivity:

  • Eagle Eye Networks Main Website (HTTPS): Bad (0/5)

  • Secondary Eagle Eye Support Server (TCP/50000): Bad (0/5)

If any tests other than the ones listed above fail, please provide the customer with the KB link for Firewall Configuration which can be found here. If all tests pass, please refer to the reporting section at the end of this document.


Administration Options

Reboot Device

With this option you can force the bridge to do a hard restart.

Factory Reset

This option will fully reset the settings on the Bridge. Any CamLAN or WAN settings will be set back to default (DHCP and Dynamic respectively).

Change Password

With this option you can change the password of the bridge, do not lose this password.



For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 461

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.


    • Related Articles

    • Obtaining The Attach ID

      Obtaining The Attach ID 2024-05-24 Version 2.0 Description The Attach ID of your bridge will be located on a sticker affixed to the top of your unit. If this label is missing or a label wasn't provided, please follow the steps below to recover your ...

    • Local Troubleshooting

      Local Troubleshooting 2024-05-15 Version 2.0 Description Eagle Eye will attempt to fix any issue remotely, however sometimes on-site troubleshooting is needed to resolve the problem. Cases regarding offline bridges will always require someone on-site ...

    • Bridge Swap

      Bridge Swap 2024-05-13 Version 2.0 Description The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. The process consists of three steps: Add the new bridge to the account. Click the ...

    • Adjusting Network Settings on an Eagle Eye Bridge

      Adjusting Network Settings on an Eagle Eye Networks Bridge 2024-05-13 Version 2.0 Description By default, all of our devices are set up for DHCP on the WAN and the CamLAN. In order to reconfigure these settings you will need to connect a keyboard and ...

    • Local Display on the Eagle Eye Networks Cloud VMS

      Local Display on the Eagle Eye Networks Cloud VMS 2024-05-22 Version 2.0 Description This article details how to display cameras/layouts on a local monitor or to a browser over the local network. Step-by-Step Local Display via Monitor 1. Connect a ...