Two-Way Audio Setup and How-To

2-Way Audio is a feature which allows users to associate speakers with cameras. It has applications in remote incident deterrence, concierge services, and virtual guarding services. Using a computer or smartphone, users can start a call with the speaker when viewing live video ‘Talk Down’, or transmit their audio, to the target speaker.

​

Please confirm your speaker is supported by checking here.

If your speaker is not supported, learn how to request device support.

Intercom devices, those which include both a camera and speaker, are currently not supported.

Adding a Speaker

1. Connect the speaker device to the respective bridge/switch.
   

1. Once the speaker device is detected by the bridge it will be displayed in the VMS Dashboard under the Available Cameras section.
   

1. Click on the '+' (add speaker to account) button.
2. Enter the Speaker Name and click Add Speaker Button.
   

Please allow a few moments for the speaker to appear as online.

Settings and Configuration

1. Select the gear icon to access the speaker settings
   

SIP Username/Password and Speaker Login details are not required for Talk Down, only Two-Way audio.

If you have questions regarding configuration of SIP settings or features of your speaker, please contact the device manufacturer.

Associating a Speaker with Cameras

1. Select the 'Cameras' tab
   
2. Move the cameras which need to be associated with the speaker from Unlinked to Linked and select Save Changes
   

Sharing a Camera that's Associated with a Speaker

1. Select your name in the upper right hand corner of the VMS
   
2. Select Account Settings from the drop-down menu
   
3. Select the Sharing tab in Account Settings
   
4. When sharing a camera associated with a speaker, ensure the Audio Talk Down permission is granted.
   

Speaker Status

1. As per the current implementation only Speaker connected and disconnected status is supported.
   
2. Speaker connected (Green): can make a valid SIP connection with the Speaker
   
3. Speaker disconnected (Red): not able to make a valid SIP connection with Speaker

There is some delay in updating the speaker connected status. In the case a speaker is appearing as offline it still may be available for use. Speaker status is updated when a camera is associated to a speaker and every 6 mins after initial connection.

Using Two-Way Audio

1. Open the live view of a camera with an associated speaker
   
2. On the right hand side of the live view window a microphone icon will be displayed
   

1. Select the microphone icon to initiate a two-way audio or talk-down session
   
2. Once the session is initiated a Speaker Connected message will be displayed and the microphone icon will be shown as below.
   

1. To terminate the the session, select the microphone icon
   
2. Once terminated a Speaker Disconnected message will be displayed
   

A Speaker is Busy message will be displayed if the speaker is currently in use by another user.

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.