Support PIN

Support PIN

1.1 Support PIN Overview

The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users in a safe and secure fashion. The Support PIN expedites the process of requesting and receiving support from our Technical Support Team. 
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The Support PIN is required for all support requests. 


To access the Support PIN, navigate to the user profile settings by selecting the drop-down menu in the top right-hand corner and selecting “My Profile”.



Once inside of the user profile settings, the Support PIN is located at the bottom of the “Login” Tab.



The Support PIN is 6 digits in length can be changed by the user at any time in order to customize the PIN but must remain 6 digits long.


1.2 Getting Support 


The Support PIN is used when a user reaches out to the Eagle Eye Technical Support team to request support. If a user calls our technical support department, the Support PIN will be used to verify and authenticate their credentials as the user for the account. Once a user’s Support PIN has been authenticated, the technical support team will be able to provide the user with the necessary support requested.

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