Support PIN

Support PIN

1.1 Support PIN Overview

The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users in a safe and secure fashion. The Support PIN expedites the process of requesting and receiving support from our Technical Support Team. 

The Support PIN is required for all support requests. 


To access the Support PIN, navigate to the user profile settings by selecting the drop-down menu in the top right-hand corner and selecting “My Profile”.



Once inside of the user profile settings, the Support PIN is located at the bottom of the “Login” Tab.



The Support PIN is 6 digits in length can be changed by the user at any time in order to customize the PIN but must remain 6 digits long.


1.2 Getting Support 


The Support PIN is used when a user reaches out to the Eagle Eye Technical Support team to request support. If a user calls our technical support department, the Support PIN will be used to verify and authenticate their credentials as the user for the account. Once a user’s Support PIN has been authenticated, the technical support team will be able to provide the user with the necessary support requested.


If a user emails our technical support team from a verified email on the account, our technical support team will be able to assist them without the Support PIN.  If the email on the support request is not attached to any Eagle Eye account, we will need to verify the user's email and Support PIN before providing support.  Our technical support team can contact the user over the phone to have the user real-time verify the Support PIN on the account. Once a user’s Support PIN has been authenticated, the technical support team will be able to provide the user with the necessary support requested.




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