Support PIN

Support PIN

Support Pin

Support PIN Overview


The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users. The Support PIN expedites the process of requesting and receiving support from our Technical Support Team. 

The Support PIN is required for all support requests. 


To access the Support PIN, navigate to the user profile settings by selecting the drop-down menu in the top right-hand corner and selecting “My Profile”.



The Support PIN is located at the bottom of the “Login” Tab.



The Support PIN is 6 digits in length but is fully customizable for ease of memory.



For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.


    • Related Articles

    • EE AN026 Support PIN

      Eagle Eye Application Note – AN026 Utilizing The Support PIN for Contacting Technical Support Support PIN Overview Click the banner to view the full Application Note. Support PIN is a secure user authentication method implemented to assist the ...
    • サポートPIN

      サポートPINについて サポートPINは、弊社のサポートチームがリモート対応を行うための、安全なユーザー認証方法です。サポートPINにより、テクニカルサポートチームのサポートプロセスが迅速化されます。 サポートPINは、すべてのサポートリクエストに対して必要です。 サポートPINは、右上のドロップダウンメニューから選択できる「マイプロフィール」の「ログイン」タブに記載されています。 サポートPINは6桁の数字で、任意の値に変更することができます。 For support please ...
    • Requesting Camera Support

      Requesting Camera Support If you connect a camera to the Eagle Eye system and it shows up as “Unsupported Camera” you may need to request camera support. Simply click the Envelope Icon next to the camera and fill out the form to submit your request. ...
    • Requesting Device Support

      Unsupported Devices While Eagle Eye currently supports 3,000+ cameras and a number of other devices, we are constantly developing support for newer models due to the sheer number of cameras on the market. Non-supported cameras and devices may show up ...
    • How to Request Support for Eagle Eye Products

      How to Request Support for Eagle Eye Products This article details the proper way to submit a support ticket so we can best ensure that your questions are answered or issues resolved. Before submitting a ticket or email for a question, please search ...