Requesting Device Support
Requesting Device Support
2024-05-14
Version 2.0
If you connect a device to the Eagle Eye Networks system and it shows up as “Unsupported Camera” you may need to request support.
Click the Envelope Icon next to the device.
Fill out the form.
Ensure to leave the camera on and connected to the bridge so we can access the device to work on it remotely.
A Camera Support Request may take 2-3 weeks to complete depending on the model. The Eagle Eye Camera Support team will keep you updated on the status of your request via email.
Once support is complete you will receive a confirmation email.
Click the Envelope Icon next to the device.
Fill out the form.
Ensure to leave the camera on and connected to the bridge so we can access the device to work on it remotely.
A Camera Support Request may take 2-3 weeks to complete depending on the model. The Eagle Eye Camera Support team will keep you updated on the status of your request via email. 
For support please email: support@een.com
or give us a call at: 512-473-0501
US: +1-512-473-0501
EU: 31 (0) 20 26 10 461
ASIA PACIFIC: +81-(3)-6869-5477
#1 In Cloud Media Video Surveillance Worldwide
Copyright Eagle Eye Networks. All rights reserved.
Related Articles
Support PIN
Support Pin 2024-05-24 Version 2.0 Description The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users. The Support PIN expedites the process of requesting and receiving support from our ...Adding Cameras Via RTSP
Adding Cameras Via RTSP 2024-05-27 Version 2.0 Description For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or ...Camera Direct FAQ
Camera Direct FAQ 2024-05-20 Version 2.0 Questions & Answers Is Camera Direct a new Cloud-based VMS? No, Camera Direct Complete is a direct-to-cloud solution that utilizes the Eagle Eye Cloud VMS and eliminates the need for a Bridge/CMVR. This means ...Vivotek Camera Configuration
Vivotek Camera Configuration 2024-10-01 Version 1.0 Description This document will help you configure your Vivotek camera for integration with the Eagle Eye Networks system. Set Up Upon log in to a Vivotek camera, you will be greeted with a view of ...Hikvision Camera Configuration
Hikvision Camera Configuration 2024-11-12 Version 2.3 Description To integrate a Hikvision camera there are a few settings that need adjustment. Please follow the steps below to configure the device so that it integrates properly with the Eagle Eye ...