Requesting Device Support
Requesting Device Support
2024-05-14
Version 2.0
If you connect a device to the Eagle Eye Networks system and it shows up as “Unsupported Camera” you may need to request support.
Click the Envelope Icon next to the device.
Fill out the form.
Ensure to leave the camera on and connected to the bridge so we can access the device to work on it remotely.
A Camera Support Request may take 2-3 weeks to complete depending on the model. The Eagle Eye Camera Support team will keep you updated on the status of your request via email.
Once support is complete you will receive a confirmation email.
Click the Envelope Icon next to the device.
Fill out the form.
Ensure to leave the camera on and connected to the bridge so we can access the device to work on it remotely.
A Camera Support Request may take 2-3 weeks to complete depending on the model. The Eagle Eye Camera Support team will keep you updated on the status of your request via email. 
For support please email: support@een.com
or give us a call at: 512-473-0501
US: +1-512-473-0501
EU: 31 (0) 20 26 10 461
ASIA PACIFIC: +81-(3)-6869-5477
#1 In Cloud Media Video Surveillance Worldwide
Copyright Eagle Eye Networks. All rights reserved.
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