Requesting Device Support

Requesting Device Support

Requesting Device Support


Version 2.0


If you connect a device to the Eagle Eye Networks system and it shows up as “Unsupported Camera” you may need to request support.


  1. Click the Envelope Icon next to the device.

  1. Fill out the form.

Ensure to leave the camera on and connected to the bridge so we can access the device to work on it remotely.

A Camera Support Request may take 2-3 weeks to complete depending on the model. The Eagle Eye Camera Support team will keep you updated on the status of your request  via email. 

Once support is complete you will receive a confirmation email.

For support please email: 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 461

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.

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