Hikvision DVR/Encoder Configuration Guide

Hikvision DVR/Encoder Configuration Guide

  1. A Laptop computer that you are able to set the IP address on
  2. An Ethernet cable
  3. A supported Hikvision Encoder/DVR
  4. Custom firmware provided by Eagle Eye Networks
  5. Internet Explorer

Check here to check if your Hikvision DVR/Encoder is supported.

In this document, we will explain what steps you'll need to take in order to set up your Hikvision DVR/Encoder to work with your Eagle Eye system. To obtain the firmware for your Encoder/DVR, Please contact our support department at 512-473-0501. When contacting us, please be sure to have your Encoder/DVR’s model number on hand. This will help speed up the setup process. After you have contacted Eagle Eye Networks and obtained the firmware for your system, we can proceed with the setup and installation. 

Please read and review everything carefully, as some steps are irreversible.

Identifying the Ports

Above is a Hikvision encoder. The BNC connectors on the left hand side (if facing it from the back) are used to connect your TVI cameras to the system. On the right hand side, we have the Lan port.
To connect to the Encoder, you will need a standard ethernet cable.

This is a Hikvision DVR. The configuration is similar to the Encoder.

Connecting a Computer to the Hikvision DVR/Encoder for Configuration

Please download and confirm you have the correct firmware for your Hikvision Encoder/DVR unit before proceeding with this guide.
You will not have Internet after connecting to the Encoder/DVR if you connect to the internet from an Ethernet cable. This is normal and intended
To connect to the Encoder/DVR, we will need to set the computer's IP address to a static address. The address is
To set your IP address to a static address, please follow these steps.

      1.  Click Start Menu > Control Panel > Network and Sharing Center. (For Windows 8 and higher, search for and open Control Panel and select Network And Internet).
      2. Click Change adapter settings.
      3.  Right-click on Local Area Connection and click on Properties.
      4.  Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
      5.  Select "Use the following IP address" and enter the IP address
      6.  Click OK and close the Local Area Connection properties window.

After setting your IP address, we are ready to connect to the Encoder/DVR. Plug your laptop into the unit by putting one end of the ethernet cable into the LAN port of the unit, and the other end into your network card.

Configuration of the DVR/Encoder

Set the Password

To access the Encoder/DVR, Please use INTERNET EXPLORER.  Hikvision's firmware will not save with other browsers.
      1.  Navigate to in INTERNET EXPLORER.

      2. You will need to set the password to one that's easy to remember. Our standard is admin123. 
Hit Cancel on the security questions to bypass filling these in. You may fill these in as an extra fail-safe, but it is not required. 

Disable Illegal Login Lock

Go to the Configuration tab of the Encoder/DVR, then Security. You will see a checkbox with “Illegal Login Lock” next to it. Please ensure this box is not checked.


We will now upgrade the firmware of the Encoder/DVR.  
Please only use the provided Eagle Eye firmware version.

      1.  Navigate to  Maintenance, then  Upgrade
      2.  Select the upgrade file provided by Eagle Eye Technical Support.
      3.  Press the  Upgrade button, and wait for the process to complete.
The unit will reboot after it has finished. 
      4.  After the Encoder/DVR has rebooted, go back to the Maintenance page. We will need to default the Encoder/DVR.
      5,  Default the Encoder/DVR and wait for it to reboot.

      6.  When it has rebooted, Go to the Configuration tab of the Encoder/DVR, then Security
      7.  Uncheck the "Enable Illegal Login Lock" checkbox.
      8.  Press the Save button.
If Enable Illegal Login Lock is not an option after you have flashed the firmware, the firmware did not flash correctly to the unit. Please re-flash the unit with the appropriate firmware, and try again. When the Encoder/DVR has a FILLED checkbox for “Enable Illegal Login Lock”, the Encoder/DVR has been flashed correctly. 

Enabling ONVIF

We will now enable ONVIF on the Encoder/DVR.

      1. Please navigate to the Network tab in Configuration.
      2.  Navigate to Advanced Settings, then click the  Integration Protocol tab the top right.
      3.  Check the box “Enable ONVIF”. This activates ONVIF on the unit.  
      4. In the user table below,  add an ONVIF user as an Administrator.  

We recommend using these credentials:

                        Username: onvif
                        Password: onvif1234
                        Level: Administrator

IF you are using audio on the Encoder/DVR, the system user and the ONVIF user needs to be the same. If you are using audio on any cameras, USE THE SAME USERNAME AND PASSWORD FOR EVERYTHING.

      5. After you have entered the required information, please press the Save button. 

Please verify that the settings have saved on the Encoder/DVR. You will need to navigate Network > Basic Settings. After the page has loaded, please return to Advanced Settings and verify if “Enable Onvif” is still checked.

Configuring Cameras

Set Video Encoding of All Cameras to H264

We are in the final steps of the setup process. We need to set the camera streams to the proper configuration.

      1. in the Configuration menu, go to Video/Audio. You will see a drop-down menu for “Camera 1”.  In this menu, you can select the different cameras. 
      2.  Below the camera selection drop-down, there is a setting listed as Video Encoding, that is set to "H265”. Please set it to H264. 
      3.  Press the Save button. 
      4.  Repeat the process of selecting different cameras and set all the inputs of the system to H264.  

Change OSD Settings

We will now be removing the OSD settings to prevent the recording of any unnecessary motion.

      1. Navigate to the Configuration tab > then Image, then OSD Settings.
      2.  There will be a camera drop down on the page, go to Camera 1.
      3.  Uncheck “Display Name” and “Display Date”.
      4.  Press the Save button.
      5.  Repeat the process for all cameras. 

Set IP Address of Unit to DHCP

We are almost done configuring the unit. We will need to set the IP address of the unit to DHCP.

1.  Navigate to Network > Basic settings.
2.  Check the DHCP checkbox.
3.  Press the Save button and let the unit reboot. 

Physical Setup

After you have set the unit to DHCP, please unplug the unit from your computer. and plug the unit into the CamLAN of the Eagle Eye Bridge.

Set your computer to DHCP

      1.  Please follow the steps in “Connecting a Computer to the Hikvision DVR/Encoder for Configuration” in order to navigate to your computer's network settings.
      2.  Set the connection to “Obtain an IP Address Automatically”.

Adding your Hikvision NVR/Encoder

On the Eagle Eye VMS Dashboard in "Available Cameras," there will now be an Hangzhou Hikvision Digital Technology Co., Ltd Camera available to add. 

If you do not see the DVR/Encoder please check the Integration Protocol settings using Internet Explorer.
You will not be able to connect to the Encoder/DVR using a laptop until you connect yourself to our CamLAN network.

      1.  Press the green plus button to add it to your Bridge/CMVR.  The Encoder/DVR will search for views to add. This is normal.
      2.  There may be an error stating “We cannot find views or channels. Try again later.” Disregard this error and set the ONVIF username and password.

      If you have set the user and pass to our recommended default, it will be:
                        Username: onvif
                        Password: onvif1234
                        Enter the username and password inside the appropriate fields, and hit “Save and Try Again”. You may need to press this button twice. 
      3.  Press  Save and Try Again.  The Encoder/DVR will search for views again. 
      4.  It will then show you all the views that can be added. Select the check box and then press the green Save button. 
Check "Select All" to select all of your channels listed. 

The camera will be saved to the Eagle Eye Dashboard. 
The “Camera 1” view may appear as off for a few minutes as it is caching data on the bridge. Please refresh the page and the camera will appear as a green checkmark. This signifies that the camera has been added correctly, and you have successfully set the Encoder/DVR up. 
The Encoder/DVR is ready to use.

If you have any questions or concerns, please contact us. 

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: 81-3-686-5527

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