Contact EEN support so they’re ready to add the drive to the array
Power down the unit by doing a quick-tap on the power button (This may take a minute or two).
Once the unit is fully powered down, unplug the one (5/620) or two (820) power cables.
Pop out each drive that needs to be replaced, and plug in the new drive.
Once complete, plug the power back in and turn the unit on.
Notify support and wait for the agent to inform you the device is fully operational.
EEN machines use ACPI to handle power on/off, which by default does a graceful shutdown. Once you quickly tap the power button, you should see a flood of activity on the disks as the system prepares to shut down. If you have a monitor connected, you’ll also see a bunch of shutdown messages. Generally shutdown will take between 30-120 seconds. If it takes longer than a few minutes, ask support for guidance.
The top of a typical hard drive will have a sticker that looks something like this:
(Note that the serial number is highlighted in red here).
The goal is to account for all four disks (model 5/620) or 12 disks (model 820) against the report of all the disks in the unit. We want to make sure that:
All “good” disks are in-place and seated properly.
All “bad” disks are replaced.
You should receive a report from tech support that looks something like this (example from a model 520, an 820 will have 12 drives):
Verify the serial number on the drive.
If it’s on the “good” list, go ahead and put the drive back in and check it off the list. Note that putting the drive back in is just a matter of sliding it back into place and pushing the handle back in to lock. It should have a nice click once the lock is engaged.
If it’s not on the list at all (which means it’s “unknown”) or on the “bad” list, replace it with a replacement unit.
Once you’ve cleared and seated all drives, go ahead and plug the power back in and turn the unit on. Then let Eagle Eye Networks Technical Support know you are done with the physical swap so they can re-add the disk to the array.
Then just wait for the “all clear” to make sure that all the drives are online and the RAID array is in the process of rebuilding. Note that system performance will be degraded a bit while the RAID array is rebuilding, which typically takes about a day on an enterprise unit like a model 820.
For support please email: support@een.com
or give us a call at: 512-473-0501
US: +1-512-473-0501
EU: 31 (0) 20 26 10 460
ASIA PACIFIC: +81-(3)-6869-5477
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