Enabling Privacy Mode

Enabling Privacy Mode

Privacy Mode

This article details how to enable Privacy Mode on an Eagle Eye Networks Cloud VMS account. 

The purpose of privacy mode is to block access to camera streams to any Administrators, including Resellers or Eagle Eye Employees, that might need to access an Eagle Eye VMS account for support or troubleshooting.  Privacy mode is a popular feature for Eagle Eye VMS users who want administrative help but have privacy or legal concerns about who can view the actual video.

Enabling Privacy Mode

      1.  From the Eagle Eye VMS Dashboard, click the Username in the top right-hand corner.

      2. Click Account Settings from the drop-down menu. 

      3.  Under Account Settings, click to the Privacy tab. 

      3.   Check the Video Privacy check box. 

      4.  Click the Save changes button. 

Privacy Mode will be now be enabled. 

Once Privacy Mode is enabled, any Reseller Administrator or Eagle Eye Employee that logs in will only see a warning that the camera is private and not be able to view the cameras. Uncheck the Video Privacy check box and save changes to disable the feature. 

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: +81-(3)-6869-5477

#1 In Cloud Media Video Surveillance Worldwide

Copyright Eagle Eye Networks. All rights reserved.

    • Related Articles

    • Enabling Privacy Mode - Resellers

      Enabling Privacy Mode This article will show you how to enable Privacy Mode for a customer. The purpose of privacy mode is to block access to your customers camera streams to any administrators that might access the account. This may be Eagle Eye ...
    • EE AN025 Eagle Eye Cloud VMS Video Privacy

      Eagle Eye Application Note – AN025 Eagle Eye Cloud VMS Video Privacy Eagle Eye Cloud VMS Video Privacy Click the banner to view the full Application Note. This Application Note is intended for Resellers and End User Administrators of the Eagle Eye ...
    • Enabling Local Display on the Eagle Eye VMS

      Enabling Local Display on the Eagle Eye VMS This article details how to display cameras/layouts on a local monitor or to a browser over the local network. Local Display via Monitor 1. Connect the monitor to via the HDMI or display port on the Eagle ...
    • DS200: Display Station Setup Guide

      DS200 Setup Guide Quick notes: If you do not have the login information for the device please boot into safety mode to reset the password. To boot into this hold both shifts and reboot the unit. This will prompt you to set a password for the device ...
    • Cisco Switch Configuration Guide

      Cisco Switch Configuration Guide For utilization of a third party switch, the configuration is simple. IGMP Snooping must be disabled and Multicast must be enabled. These configurations must be made before contacting Eagle Eye Support for assistance. ...