Eagle Eye Application Note - AN050 

Understanding the OLED Display on Eagle Eye Compact Bridges and CMVRs 

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Compact Plus Model Eagle Eye Bridges and CMVRs include an OLED display to show useful information to installers or technicians to make setup, troubleshooting, and networking easier. This Application Note will cover what models include this display, how to operate the display, what information is presented, and how to use this information effectively.

This status display shows the following information:

Temperature

The CPU and/or HDD overheating can lead to device failure and data loss. Typical operating temperature for the CPU should be below 50º Celsius, and 55º Celsius for the HDD. Please note that typical operating temperature ranges vary by model and are impacted by the current workload of the device.

If you notice that your Bridge/CMVR is exceeding recommended temperature ranges, there are a few steps you can take to correct this. First, check the physical location of the Bridge to ensure proper airflow. See if there is something obvious and easy to fix. This could include books or paper stacked on top of the device, a Bridge that was moved into a cabinet or area with no airflow, if other electronics are positioned in close proximity, or another factor that could impact temperature.

WAN

The WAN IP address, Gateway, and DNS can help with troubleshooting network problems your Bridge/CMVR might be experiencing. The Speed Value represents the detected nic speed. It is not an actual representation of upload bandwidth. Actual Bandwidth available will be determined by your network configuration and ISP circuit speeds.

CamLAN

The CamLAN is by default a DHCP server and its address is shown here. If there is a requirement to troubleshoot connectivity issues, it should first be confirmed that the cameras are within the same network of the address listed. 

Bridge ID

The Bridge/CMVR serial number might be requested by support, should you run into any issues. The OLED display provides an easy way to obtain this value.

The Attach ID is used to add the device to your Eagle Eye Cloud VMS. It is included in the Bridge/CMVR package and is attached to the device itself. If you lose this paper and need to re-add the device, the OLED display provides a much easier way to access the Attach ID.

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