Eagle Eye Application Note – AN046 

Proactively Monitor Bridge/CMVR Health Status Through the Eagle Eye Cloud VMS

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This Application Note is intended for Eagle Eye Cloud VMS Resellers and account administrators to help proactively identify potential issues with Bridges/CMVRs that could affect the reliability of the hardware and recorded video. Problematic circumstances are often associated with the quality of the installation and the associated temperature of the device. 

Bridges and CMVRs are vital to the Eagle Eye Cloud VMS. All video is delivered to the Bridge/CMVR from each camera before being uploaded to the cloud. Therefore, it is imperative that any Bridge/CMVR issues are addressed before they become real problems. The Bridge/CMVR health status display makes it easy to see when a Bridge/CMVR has a potential issue that can become a problem and might lead to an offline system.

The best way to ensure optimal Bridge/CMVR health is to properly install and set up the Bridges and cameras in your environment. A few best practices to note are below and a more comprehensive review can be found by reviewing our Application Note at https://www.een.com/docs/app-notes/an039/.  

3. Mount Bridges/CMVR in a cool location. Bridges require proper airflow to keep temperatures in an acceptable range. Avoid installing Bridges in confined areas (inside a cabinet, in areas with no air conditioning, or in close proximity to other electronic devices). Extended periods of overheating can lead to hardware failure.
4. Avoid overloading Bridges/CMVR. Each device has an associated datasheet (https://www.een.com/docs/data-sheets/) that dictates the maximum number of cameras and analytics it can support. Exceeding these numbers can lead to an overloaded CPU and failure.
5. Be aware of bandwidth limitations. If there is limited bandwidth available, use the bandwidth tools (https://www.een.com/docs/app-notes/an038/) in the Eagle Eye Cloud VMS to determine what video transmit schedule, resolutions, motion sensitivity, etc. should be used.

Actively responding to Bridge/CMVR health display warnings provides a number of benefits, including:

4. Proactively identify devices that are becoming problematic or are likely to go offline and take action before this occurs.
5. Less downtime for cameras while waiting for a replacement Bridge due to potential hardware failure.
6. Lower costs associated with replacing Bridges that have become defective.
7. Lower likelihood of video purging, resulting in lost historical video.

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