EE AN026 Support PIN
Eagle Eye Application Note – AN026
Utilizing The Support PIN for Contacting Technical Support
Click the banner to view the full Application Note.Support PIN is a secure user authentication method implemented to assist the Technical Support team remotely authenticate users in a safe and secure fashion. This is needed for all requests and speeds up requesting and receiving assistance from the Technical Support team while adding an extra layer of safety and security for customers.
All Eagle Eye support requests require Support Agents to enter a valid Support PIN into our database in order to access Eagle Eye Reseller and/or End-user accounts. The Eagle Eye Support Agent will only be able to proxy log in to the account of the Eagle Eye User who provided the Support PIN.
The Eagle Eye Support agent will be restricted to only that user’s permissions. Eagle Eye Support Agents will need a support PIN for every Eagle Eye User account that they wish to access.
The Support PIN is 6 digits in length and can be changed by the user at any time to customize the PIN but must remain 6 digits long.
To access the Support PIN, navigate to the user profile settings by selecting the drop-down menu in the top right-hand corner and selecting “My Profile.”
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