EE AN026 Support PIN
Eagle Eye Application Note – AN026
Utilizing The Support PIN for Contacting Technical Support
Click the banner to view the full Application Note.Support PIN is a secure user authentication method implemented to assist the Technical Support team remotely authenticate users in a safe and secure fashion. This is needed for all requests and speeds up requesting and receiving assistance from the Technical Support team while adding an extra layer of safety and security for customers.
All Eagle Eye support requests require Support Agents to enter a valid Support PIN into our database in order to access Eagle Eye Reseller and/or End-user accounts. The Eagle Eye Support Agent will only be able to proxy log in to the account of the Eagle Eye User who provided the Support PIN.
The Eagle Eye Support agent will be restricted to only that user’s permissions. Eagle Eye Support Agents will need a support PIN for every Eagle Eye User account that they wish to access.
The Support PIN is 6 digits in length and can be changed by the user at any time to customize the PIN but must remain 6 digits long.
To access the Support PIN, navigate to the user profile settings by selecting the drop-down menu in the top right-hand corner and selecting “My Profile.”
US: +1-512-473-0500
EU: 31 (0) 20 26 10 461
ASIA PACIFIC: +81-(3)-6869-5477
#1 In Cloud Media Video Surveillance Worldwide
Copyright Eagle Eye Networks. All rights reserved
Related Articles
Support PIN
Support Pin 2024-05-24 Version 2.0 Description The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users. The Support PIN expedites the process of requesting and receiving support from our ...EE AN005 Notifications
Eagle Eye Application Note - AN005 Always Know What’s Happening With Real-time Notifications and Alerts Real-time Notifications and Alerts Click the banner to view the full Application Note. This Application Note is intended for all end users of the ...EE AN004 Bandwidth Management
Eagle Eye Application Note – AN004 Managing and Optimizing Bandwidth With Eagle Eye VMS Managing and Optimizing Bandwidth With Eagle Eye VMS Click the banner to view the full Application Note. This App Note provides information on how best to ...EE AN046 Bridge Health Status
Eagle Eye Application Note – AN046 Proactively Monitor Bridge/CMVR Health Status Through the Eagle Eye Cloud VMS Bridge/CMVR Health Status Click the banner to view the full Application Note. This Application Note is intended for Eagle Eye Cloud VMS ...EE AN057 Camera Direct Complete
Eagle Eye Application Note - AN057 How to Add Camera Direct Complete Cameras to the Eagle Eye Cloud VMS Camera Direct Complete Click the banner to view the full Application Note. This Application Note is intended for installers and technicians who ...