CameraManager FAQ

2024-05-13

Version 2.0

I installed a new router and my cameras are offline. Why?

When setting up a new router, you will get a new global IP. 

First, ensure you are connected to the same network as the cameras. To find your new global IP, go to an IP lookup website. (Ping EU or What Is My IP)

Now that you know your new Global IP, you can reconfigure your setup.

1. Log in to CameraManager.

2. open the Networks tab of the camera(s).

3. Press the "Shift" key on your keyboard and double click on the "Camera IP Address and Port" line.

4. Change the "IP Address" to the new Global IP.

Change the IP Address, not the Local IP Address. 

Sometimes you will need to change the local IP Address as well, however it is unnecessary most of the time.

You will need the MAC addresses of the cameras. This information can be found in the CameraManager application under Camera Info as well as a sticker on the device.

1. To change the Local IP address of the cameras… 

2. Open the Command Prompt on your Desktop.

3. Type ipconfig. Make note of this IP. 

4. Type ping IP (where “IP” is the IP from the previous step).

• If it is pingable, move on to the next steps.

5. Type arp -a.

6. Using the MAC addresses, notate the IP address for each camera.

7. Update the IP addresses in the Networks section of the Cameramanager Dashboard.

I can’t find my camera in the Camera Finder.

In some cases the camera isn’t connected to the same network as the device you are using. Ensure the camera is on the same network.

Check if there is a firewall on your device.

Windows

1. Click Start.

2. Select Control Panel.

3. Click Security.

4. Select Windows Firewall. 

5. Turn Windows Firewall Off.

MAC

1. Click Apple. 

2. Select System Settings. 

3. Click Network. 

4. Select Firewall.

5. Turn the slider to Off.

How can I control the bandwidth that my camera is using?

If you have many devices on your network, or a limited amount of bandwidth, you can restrict your camera to use a specified amount.

To utilize bandwidth control:

1. Click Settings.

2. Select the camera.

3. Click Footage Settings.

4. Select Preview.

5. Select the preferred bandwidth.

How do I install the CameraManager application on my computer?

1. Log in to your CameraManager account.

2. Click Downloadable.

3. Select the application that matches your operating system.

How can I add a camera to a Wi-Fi network?

1. Click Settings 

2. Select the camera you want to connect.

3. Click Wireless Settings.

4. Select the SSID of your preferred wireless network.

• If you need to enter the SSID manually (hidden network) select Manual Configuration and input the information manually.

5. Remove the Ethernet cable when configuration is complete. The camera will automatically connect via Wi-Fi.

Note: If the SSID or password is entered incorrectly the camera will not connect. If this occurs, disconnect the camera from the power supply. Reconnect the camera and enter the correct information.

Can I download or share my events?

With the CameraManager app you can!

Can I log in with multiple devices at the same time?

Yes, you can login with multiple devices at the same time for the same account.

‘Port checker’ appears when opening the application on my MAC computer. What should I do?

The port checker appears when the client application is unable to start. This can have several causes. Follow the steps below to troubleshoot the issue.

Test the version of Java you have to ensure it is the latest.

Ensure there are no firewalls disabling the application. 

1. Click Apple. 

2. Select System Settings. 

3. Click Network. 

4. Select Firewall.

5. Turn the slider to Off.

Speak with the network administrator for the site to open the connection between the platform and the client application. 

Make sure there is no proxy utilized by the PC that blocks traffic between the computer and the client application.

1. Click Apple. 

2. Select Network.

3. Select the Network you need to configure.

4. Click Details.

5. Select Proxies.

6. Turn all sliders to Off.

7. Click OK.

‘Port checker’ appears when opening the application on my Windows computer. What should I do?

The port checker appears when the client application is unable to start. This can have several causes. Follow the steps below to troubleshoot the issue.

Test the version of Java you have to ensure it is the latest.

Ensure there are no firewalls disabling the application.

1. Click Start.

2. Select Control Panel.

3. Click Security.

4. Select Windows Firewall. 

5. Turn Windows Firewall Off.

Speak with the network administrator to open the connection between the platform and the client application. 

Make sure there is no proxy utilized by the PC that blocks traffic between the computer and the client application.

1. Click Start

2. Search Control Panel. 

3. Click Network.

4. Select Internet Options.

5. Click Connections.

6. Select LAN Settings. 

7. Deselect Proxy Server.

8. Click OK.

We have aligned all our message end-points into one unified end-point, which is reachable through messages.cameramanager.com:

• wss://messages.cameramanager.com:2443/stomp/v1

• ws://messages.cameramanager.com:2080/stomp/v1

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

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