Camera Manager FAQ

I installed a new router and my cameras are offline.

Normally when you get another router, you will get another global IP.

1. First you will have to be connected to the same network as the cameras. To find your new global IP, go to an IP lookup website. https://www.ping.eu/
   
2. Now that you know your new Global IP, log in to CameraManager and open the Networks tab of the camera(s).
   
3. Press the "Shift" key on your keyboard and double click on the "Camera IP Address and Port" line.
   
4. Change the "IP Address" to the new Global IP.

Change the IP Address, not the Local IP Address. 

Sometimes you will need to change the local IP Address as well, however it is unnecessary most of the time.

You will need the MAC addresses of the cameras. This information can be found in the CameraManager application under Camera Info as well as a sticker on the device.

To change the Local IP address of the cameras:

1. Open the Command Prompt on your Desktop.
   
2. Type in the command "ipconfig". This is the gateway, copy this information. 
3. Type in the command ping <gateway>

When the ping is done, fill in the command "arp -a". This command shows all connected devices shown in the network. 

Find the MAC addresses of the cameras in the list. Next to this MAC, you will see the new Local IP address. 

Fill in this address in the Networks tab. 

Integration Information

We have aligned all our message end-points into one unified end-point, which is reachable through messages.cameramanager.com:

• wss://messages.cameramanager.com:2443/stomp/v1

• ws://messages.cameramanager.com:2080/stomp/v1

I can’t find my camera in the Camera Finder.

In some cases the camera isn’t connected to the same network as the device you are using. Ensure the camera is on the same network.

Check if there is a firewall on your device.

Windows

1. Click the Start button
   
2. Select Control Panel
   
3. Click Security
   
4. Select Windows Firewall.
   
5. Turn Windows Firewall off. 
   

MAC

1. Click on the Apple menu from your toolbar
   
2. Select System Preferences
   
3. Click View
   
4. Select Security
   
5. Click the Firewall tab
   
6. Select Stop to disable your firewall.
   

How can I control the bandwidth that my camera is using?

With bit rate control you can easily restrict the amount of bandwidth used by a camera. If you have many devices on your network, or a limited amount of bandwidth, you can restrict your camera to use a specified amount, between ⅛ and 2 Mb/s.

To utilize bandwidth control:

• Go to Settings.

• Select the camera.

• Go to Footage settings.

• Underneath the preview screen, click on the beam to set a maximum bandwidth. Choose between 1/8 and 2 Mb/s.
  

How can I add a camera to a Wi-Fi network?

1. Go to ‘Settings’ in the right top corner and select the camera you want to connect on the left side of the screen.

2. Click ‘Wireless settings’ and select the SSID of your preferred wireless network.

3. If you need to enter the SSID manually (hidden network) check "Manual configuration" and configure manually.

4. Remove the Ethernet cable when configuration is complete. The camera will automatically connect via Wi-Fi.

If the SSID or password is entered incorrectly the camera will not connect. If this occurs, disconnect the camera from the power supply. Reconnect the camera and enter the correct information.

Can I download or share my events?

Want to store events directly on your phone? With the CameraManager app you can download and Share your favorite events to your preferred platforms of social media with the tap of a button.

Can I log in with multiple devices at the same time?

Yes, you can login with multiple devices at the same time with the same account.

‘Port checker’ appears when opening the application on my MAC computer.

The port checker appears when the client application is unable to start. This can have several causes. Follow the steps below to troubleshoot the issue.

Test the version of Java you have to ensure it is the latest.

Ensure there are no firewalls disabling the application. 

• Click on the Apple menu from your toolbar. 

• Select System Preferences. 

• Choose View, then Security. 

• Click on the Firewall tab. 

• Select the Stop button to disable your firewall.

Speak with the network administrator for the site to open the connection between the platform and the client application. 

Make sure there is no proxy utilized by the PC that blocks traffic between the computer and the client application.

•  Click the Apple logo. 

• Select the Network tab and click Advanced. 

• Open the Proxies tab. 

• Uncheck all the boxes and click OK.
  

‘Port checker’ appears when opening the application on my Windows computer.

The port checker appears when the client application is unable to start. This can have several causes. Follow the steps below to troubleshoot the issue.

Test the version of Java you have to ensure it is the latest.

Ensure there are no firewalls disabling the application.

• Open Windows Firewall by clicking the Start button.

• Go to Control Panel and click Security,

• Click Windows Firewall. 

• Turn Windows Firewall off.

Speak with the network administrator for the site to open the connection between the platform and the client application. 

Make sure there is no proxy utilized by the PC that blocks traffic between the computer and the client application.

• Click start, then go to Control panel. 

• Open the Connections tab and click LAN settings. 

• Uncheck the box in the Proxy server section. 

• Click OK.

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: +81-(3)-6869-5477

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