Bridge Health Status

If you need more information or are unable to mitigate the problem, please contact Support.

CPU Overloaded 

Something is causing the CPU of the device to overload. This can cause damage to the device if prolonged overloading occurs. This can be due to camera load, resolutions, analytics, etc.

Check your resolutions for cameras on the bridge to see if there are any that can be lowered. You might have too many analytics enabled or too many cameras connected to the bridge. Contact your Reseller or Support to determine if your bridge is overloaded compared to what is recommended for the model, or to see what settings can be adjusted to remedy the issue.

Unable to Transmit all Video to Cloud

This is also called Purging. It means that video is being deleted on your bridge before it is able to be uploaded. Generally, this is because there was not enough bandwidth available to upload all full resolution video before the device ran out of internal storage. 

Check the available bandwidth on your network. Consider changing your Default and/or Scheduled Transmit Bandwidth settings in Bridge Settings. If available bandwidth is a concern, consider reducing Full Video Resolution/Quality in Camera Settings for cameras attached to the bridge. If you're getting false positives causing full video to be unnecessarily recorded, consider adjusting motion sensitivity settings in Camera Settings.

High Temperature

The bridge is approaching a temperature that might cause damage to the device.

Check the physical location of the bridge to ensure proper airflow. See if there is something obvious and easy to fix, like books or paper stacked on top, whether the bridge was moved into a cabinet or area with no airflow, other electronics were positioned close by, etc. You will probably need to contact your Reseller to determine how to move the device to a cooler area, provide air conditioning for the device, or discuss transitioning to an Industrial Temp Rated Plus model.

High Bandwidth Usage

The bridge/CMVR is using an abnormally high amount of bandwidth to transmit video.

If bandwidth is a concern, check the VMS to make sure that the full resolution video being uploaded corresponds to actual events occurring. If there are false positives causing events to be recorded, consider adjusting the Motion Sensitivity settings in Camera Settings. You can contact Support to address this issue. If bandwidth is not a concern, you can ignore this warning.

For support please email: support@een.com 

or give us a call at: 512-473-0501

Eagle Eye Knowledge Base

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