For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or may have specialty cameras. We have an advanced option that allows for adding cameras directly.

We support RTSP and can use a wide range of IP cameras that support two simultaneous streams. This is a widely supported standard and is the method underneath ONVIF.

To add a camera through RTSP, we require a static IP for the camera and the RTSP URLs from the manufacturer. Although the RTSP protocol is standardized, the actual URLs for each device vary by manufacturer. Most brands include them with the camera's documentation, but the installer may have to contact the manufacturer for the information. 

In the Eagle Eye interface:

When logged in as an administrator, enable RTSP cameras in Account Settings under Cameras.

Your Dashboard will show a new orange plus symbol in the top right of the Available Cameras section. Click on the plus symbol to add an RTSP camera

You will need to provide a static IP address for the camera along with the path section of the RTSP URL for the camera.

For example:

  • Eagle Eye Networks cameras: snl/live/1/1/Ux/
  • Axis Cameras: onvif-media/media.amp?profile=profile_name&sessiontimeout=60&streamtype=unicast
  • FLIR FC-348: ch0

We require two RTSP streams. The first configured to send H.264 video and the second to send MJPEG video. We use the first stream for the full video and recommend an HD resolution. The second is intended for our low bandwidth preview stream and should be low resolution.

Cameras added through RTSP will have different settings than ONVIF cameras. You can adjust the RTSP stream fields at a later date.

Specific settings, such as resolution, will need to be adjusted directly on the camera.

If you have questions or need help, please reach out to our support department.