How-To Guides
New Installation Guide
New Installation Guide Our systems are set up as DHCP by default which makes installation a breeze. If the customer requires the system to be set up statically it is easy to make that change as well. Here is a standard walkthrough of the installation ...
Requesting Camera Support
Requesting Camera Support If you connect a camera to the Eagle Eye system and it shows up as “Unsupported Camera” you may need to request camera support. Simply click the Envelope Icon next to the camera and fill out the form to submit your request. ...
Optimal Bandwidth Configuration
Optimal Bandwidth Configuration To ensure the Eagle Eye system functions optimally it is necessary to have adequate bandwidth available for the Bridge. We recommend setting the Default Transmit Bandwidth for the Bridge equal to the total megapixel ...
Encoder Setup Guide
Encoder Setup Guide Encoders are utilized to integrate analog cameras with newer systems. They convert the analog signal into a language that most new technologies can understand. The configuration within this guide will cover different brands, ...
Recommended Camera Settings
Recommended Camera Settings When integrating a third party camera with your Eagle Eye system it is necessary to preconfigure the device to ensure optimal operation. Below are the recommended settings for most cameras. ONVIF Protocol If the camera ...
How to Set Up an Intercom System (Two-Way Audio)
How to Set Up an Intercom System (Two-Way Audio) Setting up an intercom system is simple with the Eagle Eye solution. The devices will need to support ONVIF natively and once they are added each will need to be linked with one another to ensure ...
On-Site Troubleshooting
On-Site Troubleshooting Eagle Eye will attempt to fix any issue remotely, however sometimes on-site troubleshooting is needed to resolve the problem. Cases regarding offline bridges will always require someone on-site to interface with the system ...
Cisco Switch Configuration Guide
Cisco Switch Configuration Guide For utilization of a third party switch, the configuration is simple. IGMP Snooping must be disabled and Multicast must be enabled. These configurations must be made before contacting Eagle Eye Support for assistance. ...
Utilizing Eagle Eye Cameras on Third Party Systems
Utilizing Eagle Eye Cameras on Third Party Systems Eagle Eye cameras are ONVIF compliant, as such they are capable of being utilized with many different systems. We highly recommend utilizing an Eagle Eye Bridge with our cameras for best performance ...
ブリッジの交換
ブリッジ交換のプロセスを正しく行うことで、カメラの録画データを失うことなくオフラインのブリッジを新しいブリッジと交換できます。 このプロセスは3ステップで構成されます。ブリッジを交換するには、これらのステップに従ってください。 新しいブリッジをアカウントに追加する 交換のアイコンをクリックする 交換を確定する ...
How to Set Up Notifications
How to Set Up Notifications Setting up Notifications so you are properly notified when motion is detected is simple with the Eagle Eye Cloud VMS. First go into My Profile by clicking your name in the top right of the Dashboard. From this menu check ...
How to Set Up Alerts
How to Set Up Alerts Alerts are specialized notifications you can set up based on Motion Zones. When creating a motion zone you can specify if the region you create will generate a “High” or a “Low” alert. To set up alerts you will need to first ...
Masking Out Motion Regions
Masking Out Motion Regions In the case of event-recording cameras, there will be times when it is needed to block out objects that are constantly in motion and triggering recording for a camera. For example, a tree swaying in the wind or a TV that is ...
Eagle Eye Quickstart Guide
Eagle Eye Quickstart Guide Welcome to Eagle Eye Networks, the highest rated cloud based video recording service worldwide. Here are a few tips to get you started! Creating A Layout A layout is a specified group of cameras that are viewed concurrently ...
Reseller Starter Guide
Reseller Starter Guide Welcome to Eagle Eye Networks, the number one in cloud based video surveillance worldwide. Here are a few tips and guides to help you get started. Accounts From your Reseller Dashboard you have the ability to create SubAccounts ...
2N Axis Camera Configuration
2N Axis Camera Configuration Guide This guide will show you how to properly configure 2N Axis cameras to integrate properly with you Eagle Eye system. Models currently supported by Eagle Eye Networks: 2N Axis Base 2N Axis Solo 2N Axis Style 2N Axis ...
DS200: Display Station Setup Guide
DS200 Setup Guide Quick notes: If you do not have the login information for the device please boot into safety mode to reset the password. To boot into this hold both shifts and reboot the unit. This will prompt you to set a password for the device ...
Creating and Editing Layouts
Creating and Editing Layouts 1. Click Layouts from the menu on the left of your dashboard. 2. Click on “Create a Layout” on the right side and a list of cameras will populate. 3. Check the box next to the cameras you would like to add to the layout. ...
Microsoft Azure SSO Integration Guide
Microsoft Azure SSO Integration Guide This guide is for configuring the integration of Microsoft Azure with an Eagle Eye VMS account. A Microsoft Azure account and VMS branded account are required. Microsoft Azure Settings Creating a new application ...
Creating/Transitioning a New Location in Cloud VMS
Creating/Transitioning a New Location in Cloud VMS Professional and Enterprise customers will be greeted by a new feature pop-up in the Cloud VMS. Until at least one 'Location' is created, this message will continue to show up. This guide will walk ...
How to Add the ONVIF Camera Password to the Password Locker
How to Add the ONVIF Camera Password to the Password Locker Some third-party IP cameras require a separate set of credentials to be created for ONVIF validation. You can set the user name and password to anything of your choosing, so long as it ...
Two-Way Audio Setup and How-To
Two-Way Audio Setup and How-To 2-Way Audio is a feature which allows users to associate speakers with cameras. It has applications in remote incident deterrence, concierge services, and virtual guarding services. Using a computer or smartphone, users ...
Connecting to a Bridge/CMVR
Connecting to a Bridge/CMVR There are 3 ways to connect directly to the bridge/CMVR: Note: if a bridge fails to reach the login screen a HMDI monitor and USB keyboard will be required. A usb keyboard and a monitor with an hdmi cable A usb cable and ...
Bridge Swap Guide
Bridge Swap Guide The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. When swapping a CMVR, please contact Support to ensure data is retained, if possible. The process consists of ...
DMP Integration
DMP Integration Digital Monitoring Products is a commercial security provider and partner of Eagle Eye. DMP offers the ability to integrate Eagle Eye and view cameras through Virtualkeypad.com or the Virtual Keypad app. Below are instructions for ...
Brivo Integration with Eagle Eye VMS
Brivo Integration with Eagle Eye VMS Through integration, it is possible to connect the Eagle Eye Cloud VMS to Brivo access events. This makes not only real-time, but also post-event investigations of Eagle Eye surveillance footage possible, directly ...
Enabling Privacy Mode - Resellers
Enabling Privacy Mode This article will show you how to enable Privacy Mode for a customer. The purpose of privacy mode is to block access to your customers camera streams to any administrators that might access the account. This may be Eagle Eye ...
Enabling Privacy Mode
Privacy Mode This article details how to enable Privacy Mode on an Eagle Eye Networks Cloud VMS account. The purpose of privacy mode is to block access to camera streams to any Administrators, including Resellers or Eagle Eye Employees, that might ...
Enabling Local Display on the Eagle Eye VMS
Enabling Local Display on the Eagle Eye VMS This article details how to display cameras/layouts on a local monitor or to a browser over the local network. Local Display via Monitor 1. Connect the monitor to via the HDMI or display port on the Eagle ...
Camera Sharing
Camera Sharing Eagle Eye offers the option to share cameras with other Eagle Eye users who are on different accounts. This article illustrates how to share cameras with other Eagle Eye VMS users who are on different Eagle Eye account. Cameras cannot ...
Media Shortcut
Media Shortcut Media Shortcut enables you to stream live video directly from the CMVR to your computer if you are on the same local network. Using this feature both previews and live video will load faster. Other features and metadata must still come ...
How to Archive Video
How to Archive and Share Video Archiving allows a user to save video clips outside of retention and share these clips with anyone by sending them a secure link. A user login is not required in order to use the link and view the archived clip. ...
Cloud-Client Fisheye Dewarping
Eagle Eye Networks Cloud-Client Fisheye Dewarping This article will help you set up Eagle Eye Networks de-warping feature for fisheye cameras. How to add Viewports 1. Find your camera on the dashboard and click the Camera Settings button of the ...
Sureview - How to Enable Alerts
Sureview - How to Enable Alerts First reach out to Eagle Eye Technical Support to enable Sureview alert integration features on your account. After that is complete, you can set the IP and port the alerts need to be sent to. To change the custom IP ...
How to Reset your VMS Password
How to Reset your VMS Password To reset your password, please click here. You'll receive a password reset link, active for 24 hours, to the email address registered to your profile. Check your Spam folder if you don't receive the email. I have Eagle ...
Adding Cameras Through RTSP
Adding Cameras Through RTSP For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or may have specialty cameras. We ...
Viewing and Downloading Historical Video
Viewing and Downloading Historical Video Historical video refers to video that has been recorded by the cameras and uploaded to the cloud. So long as cloud retention is enabled, each camera will have its own historical video that can be accessed and ...
Custom Subdomains and Branding for Resellers
Custom Subdomains and Branding for Resellers Eagle Eye offers our partners and resellers the opportunity to customize the subdomain and logos in our interface. The logo and subdomain will be present in all subaccount dashboards. This allows end-users ...
Adjusting Network Settings on an Eagle Eye Bridge
Adjusting Network Settings on Eagle Eye Networks Bridge By default, all of our devices are configured fully DHCP (for WAN and CamLAN). In order to reconfigure these settings you will need a keyboard and monitor. If you see cameras displayed on the ...
Deleting Devices
Deleting Devices There may come a time when you need to delete a bridge or camera from an account. This process is very simple and can be completed from the dashboard of the sub account. EEN Employees (including Tech Support) are not authorized to ...
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