Tips for Improving Playback with The Eagle Eye VMS

Tips for Improving Playback with The Eagle Eye VMS


This article will help you improve playback through the Eagle Eye VMS through local settings.  If you are experiencing slow load times for historical, live, or preview video, please follow the steps below to help troubleshoot your local settings.

Tips for speeding up viewing video on your PC

1.  Use Google Chrome

We recommend using Google Chrome for the best Eagle Eye VMS performance.  
TIP: Try signing out and signing back into the Eagle Eye Dashboard VMS.  Refreshing the session may improve load times. 

2.  Clear the Cache in the Browser

      1.  Navigate to Chrome's settings by clicking the three dots in the top right corner of the browser. 
      2.  Find the "Privacy and Security" section.


      3.  Click Clear Browsing Data.



      4.  Select "Cached images and files" and "Cookies and other site data."
      5.  Press  Clear Data.

Tips for Speeding Up Video on Your Mobile App

      1.  Log out.  Close the Eagle Eye Mobile App entirely, and then log back in. 

            Sometimes, refreshing a session in the app will help with load times.   

      2.  Clear the Cache for the Eagle Eye Mobile App

            1. Navigate to your mobile device's settings. 
            2.  Find the Eagle Eye app and select. 
            3.  Select Clear cache. 
All mobile devices will have different methods for clearing the cache on an app.  Please consult your mobile device's support for specific steps.

      3.  Delete and Reinstall the Mobile App

Make Sure The Eagle Eye Bridge/CMVR is Receiving the Recommended Bandwidth

Please see our knowledge base article  Bandwidth Usage and Recommendations.

Tips for reducing the amount of Bandwidth the Eagle Eye Bridge/CMVR is using:

1.    Adjust the motion settings in your cameras. 

       Most cameras are set to event record by default.  The more often that cameras record, the more bandwidth they will need to upload footage to the cloud.  Make sure the cameras motion sensitivity is set at the correct level.  By default, each camera is set to a sensitivity of 80% although every camera may need to be adjusted to fit the scene that the camera films.  Finding a sensitivity level that records meaningful events (ex. A person walking) and isn't triggered by unmeaningful events (ex. the flicker of a shadow) can save you bandwidth.  



2.  Create Motion Regions around objects that trigger constant recording.

      It is a good idea to create motion regions set to 0% sensitivity around objects that may trigger constant recording, for example, a tree in the wind or a television set.  

      For full details, please see our knowledgebase article  Masking Out Motion Regions 


If you have any questions or concerns, please contact us. 


US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: 81-3-686-5527






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