The ‘Port checker’ appears when opening the application on my Mac computer

The ‘Port checker’ appears when opening the application on my Mac computer

The port checker appears when the client application is unable to start. This can have several causes. Follow the steps below in order to solve this problem.

  1. Test the version of Java you have to make sure it is the latest.

  2. Make sure there are no firewalls disabling the application to work. Click on the Apple menu from your toolbar. Select System Preferences. Choose View, then select Security when the System Preferences window appears on your screen. Click on the Firewall tab. Select the Stop button to disable your firewall. "Firewall Off" will now be displayed above the button.

  3. Call your network engineer to unblock the connection between the platform and the client application. 
     
  4. Make sure there is no proxy used by the PC that does not allow the traffic between the computer and the client application. Click the Apple logo. Select the Network tab and click Advanced. Open the Proxies tab. Uncheck all the boxes and click OK.

    • Related Articles

    • The ‘Port checker’ appears when opening the application on my Windows computer.

      The port checker appears when the client application is unable to start. This can have several causes. Follow one or more steps below to solve the problem.  Test the version of Java you have to make sure it is the latest. Make sure there are no ...
    • How do I install the Cameramanager application on Mac OSX?

      Go to http://www.cameramanager.com Click on “Log in to my Cameramanager” on the top right of the screen. Fill out your login details into the popup screen, then click “Start”. On the Dashboard screen click on “Mac” in “The downloadable” section. When ...
    • Message endpoints port change

      Important information for all integration partners that have a connection to our messaging system:   We have aligned all our message end-points into one unified end-point, which is reachable through messages.cameramanager.com: ...
    • I can’t find my camera in the ‘Camera finder’.

      After re-connecting the camera, the application may still not detect the camera. This problem can have several causes. In order to solve this problem, follow one or more steps below. In most of the cases the camera isn’t connected to the same network ...
    • Connecting to a Bridge/CMVR

      Connecting to a Bridge/CMVR There are 3 ways to connect directly to the bridge/CMVR: Note: if a bridge fails to reach the login screen a HMDI monitor and USB keyboard will be required. A usb keyboard and a monitor with an hdmi cable A usb cable and ...