Sony Camera Configuration and Troubleshooting

Sony Camera Configuration and Troubleshooting

This guide illustrates how to configure and troubleshoot Sony camera integration with the Eagle Eye Security Camera System.  

Configuration for Sony cameras

Adjusting the Streams

Image 1:  Main Stream

Please ensure that Image 1 matches the following settings: 

  1. Image codec 1: H.264
  2. Image size 1: 1280x720
  3. Frame rate : 12 fps
  4. I-picture interval 1: Frame, and 24 
  5. H264 Profile 1: main
  6. Bit rate compression mode 1: VBR
  7. Image quality 1: 8
  8. Maximum bit rate limit 1: enabled
  9. Max 1: 2000 kbps
  10. Accept frame skip 1: enabled

Image 2: Sub-stream

Please ensure that Image 2 matches the following settings: 

  1. Image codec 2: JPEG
  2. Image size 2: 640x480
  3. Frame rate 2: 8 fps
  4. Bit rate compression mode 2: CBR
  5. Image quality 2: 5
  6. Bandwidth control 2:  800


Symptom: Camera loses frames or "jitters"
Solution: Disable “accept frame skip” in the main stream.  

Symptom: F lickering video
Solution:  1.   Navigate to  Video  →  Picture  →  Exposure
                 2.  D ecrease shutter speed slower gradually step by step until it is no longer flickering. Navigate to Video Picture Exposure
The native setting is 1/30 S

Symptom: The camera is assigned a 169.254 IP
Solution: 1.  Navigate to  NetworkUPnP
                2.  Disable  UPnP

Symptom: RTSP Time out.  If set to '0,' then the RTSP connection will be cut immediately if the camera loses its IP.  
Solution: 1. Navigate to VideoStreaming

Sony recommends setting RTSP between 100 - 200 milliseconds on a good network. If the network is not very reliable or has known connectivity issues then max 600 is recommended. 

PAL / NTSC Switch (physical switch inside camera) on EM600 series

When the casing is removed, there are two dip switches: one labeled PAL, and another labeled NTSC.
Please make sure the correct regional broadcast format is selected.   
NTSC is the  standard  broadcast format for the United States.   PAL  is the standard broadcast format in Europe, Australia, and parts of Asia.

Factory Reset

When experiencing issues with a camera, sometimes a factory reset is necessary to boot the camera to its original state.

Software Reset

      1.  Navigate to  SystemInitialize 

       2.  Make sure to check "Retain current network settings" 
If "Retain current network settings" is left unchecked and the camera is defaulted, the initial setup will have to be performed through the camera's default IP.
        3.  Press the  Factory default button. 

Hardware Reset

      1.  Remove the cover and located the factory reset pinhole button.
      2.   Unplug the camera's ethernet cable (power down camera).
      3.  Use a pin to press and hold the button.
      4.  While holding the button, reconnect the ethernet cable (power on camera).


The camera is now factory reset. 

After a hardware reset, the camera may require initial setup through the default IP.  Please see the camera's user manual for the default IP.  

If you have any questions or concerns, please contact us. 

US: +1-512-473-0501 

EU: 31 (0) 20 26 10 460

ASIA PACIFIC: 81-3-686-5527

    • Related Articles

    • Performing a Camera Swap

      Camera Swap This guide will take you through the process of performing a camera swap on an Eagle Eye system.  Performing a swap will replace a camera on the dashboard with another while retaining the historical footage of the camera being replaced.   ...
    • Vivotek IP Camera Configuration

      Vivotek IP Camera Configuration This article details how to configure a Vivotek IP camera for streaming on the Eagle Eye VMS.  Universal Plug and Play (UPnP) must be disabled inside the camera's internal settings in order for the camera to stream, or ...
    • Camera Sharing

      Camera Sharing Eagle Eye offers the option to share cameras with other Eagle Eye users who are on different accounts.  This article illustrates how to share cameras with other Eagle Eye VMS users who are on different Eagle Eye account.   Cameras ...
    • I can’t find my camera in the ‘Camera finder’.

      After re-connecting the camera, the application may still not detect the camera. This problem can have several causes. In order to solve this problem, follow one or more steps below. In most of the cases the camera isn’t connected to the same network ...
    • Analog Camera Encoder Overview/FAQ

      An analog/HD analog to digital encoder allows analog cameras to interface with an EEN Bridge/CMVR over a standard RJ45 ethernet cable. Purchasing a bridge/CMVR that has analog inputs is not necessary when using an encoder.  When using analog cameras, ...