I can’t find my camera in the ‘Camera finder’.

I can’t find my camera in the ‘Camera finder’.

After re-connecting the camera, the application may still not detect the camera. This problem can have several causes. In order to solve this problem, follow one or more steps below.

  1. In most of the cases the camera isn’t connected to the same network as the using computer or laptop. Make sure that the camera is connected to the same router as your computer or laptop. Connect the right ethernet cable to the camera and click Add my camera again. If this isn’t solving the problem, go to step 2.

  2. Check if there is a firewall present. To turn this firewall off, follow step 3 (Windows) or step 4 (Mac).

  3. Open Windows Firewall by clicking the Start button, clicking Control Panel, clicking Security, and then clicking Windows Firewall. Click Turn Windows Firewall on or off.  Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. Click on the Apple menu from your toolbar. Select System Preferences. Choose View, then select Security when the System Preferences window appears on your screen. Click on the Firewall tab. Select the Stop button to disable your firewall. "Firewall Off" will now be displayed above the button.

    • Related Articles

    • Camera Sharing

      Camera Sharing Eagle Eye offers the option to share cameras with other Eagle Eye users who are on different accounts.  This article illustrates how to share cameras with other Eagle Eye VMS users who are on different Eagle Eye account.   Cameras ...
    • Performing a Camera Swap

      Camera Swap This guide will take you through the process of performing a camera swap on an Eagle Eye system.  Performing a swap will replace a camera on the dashboard with another while retaining the historical footage of the camera being replaced.   ...
    • Sony Camera Configuration and Troubleshooting

      This guide illustrates how to configure and troubleshoot Sony camera integration with the Eagle Eye Security Camera System.   Configuration for Sony cameras Adjusting the Streams Image 1:  Main Stream Please ensure that Image 1 matches the following ...
    • Requesting Device Support

      Unsupported Devices While Eagle Eye currently supports 3,000+ cameras and a number of other devices, we are constantly developing support for newer models due to the sheer number of cameras on the market.   Non-supported cameras and devices may show ...
    • Vivotek IP Camera Configuration

      Vivotek IP Camera Configuration This article details how to configure a Vivotek IP camera for streaming on the Eagle Eye VMS.  Universal Plug and Play (UPnP) must be disabled inside the camera's internal settings in order for the camera to stream, or ...