I can’t find my camera in the ‘Camera finder’.

I can’t find my camera in the ‘Camera finder’.

After re-connecting the camera, the application may still not detect the camera. This problem can have several causes. In order to solve this problem, follow one or more steps below.

  1. In most of the cases the camera isn’t connected to the same network as the using computer or laptop. Make sure that the camera is connected to the same router as your computer or laptop. Connect the right ethernet cable to the camera and click Add my camera again. If this isn’t solving the problem, go to step 2.

  2. Check if there is a firewall present. To turn this firewall off, follow step 3 (Windows) or step 4 (Mac).

  3. Open Windows Firewall by clicking the Start button, clicking Control Panel, clicking Security, and then clicking Windows Firewall. Click Turn Windows Firewall on or off.  Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. Click on the Apple menu from your toolbar. Select System Preferences. Choose View, then select Security when the System Preferences window appears on your screen. Click on the Firewall tab. Select the Stop button to disable your firewall. "Firewall Off" will now be displayed above the button.

    • Related Articles

    • Camera Sharing

      Camera Sharing Eagle Eye offers the option to share cameras with other Eagle Eye users who are on different accounts.  This article illustrates how to share cameras with other Eagle Eye VMS users who are on different Eagle Eye account.   Cameras ...

    • Performing a Camera Swap

      Camera Swap This guide will take you through the process of performing a camera swap on an Eagle Eye system.  Performing a swap will replace a camera on the dashboard with another while retaining the historical footage of the camera being replaced.   ...

    • Axis Camera Configuration Guide

      Axis Camera Configuration Guide Most Axis camera’s default settings are compatible with our system. The main functionality that needs to be set up for the camera to stream is ONVIF. Please follow these steps to enable the functionality. 1. Login to ...

    • Sony Camera Configuration and Troubleshooting

      This guide illustrates how to configure and troubleshoot Sony camera integration with the Eagle Eye Security Camera System.   Configuration for Sony cameras Adjusting the Streams Image 1:  Main Stream Please ensure that Image 1 matches the following ...

    • Camera Direct FAQ

      Camera Direct Complete FAQ Is Camera Direct a new Cloud-based VMS? No, Camera Direct Complete is a direct-to-cloud solution that utilizes the Eagle Eye Cloud VMS and eliminates the need for a Bridge/CMVR. This means that there is essentially no ...