I can’t find my camera in the ‘Camera finder’.
After re-connecting the camera, the application may still not detect the camera. This problem can have several causes. In order to solve this problem, follow one or more steps below.
- In most of the cases the camera isn’t connected to the same network as the using computer or laptop. Make sure that the camera is connected to the same router as your computer or laptop. Connect the right ethernet cable to the camera and click Add my camera again. If this isn’t solving the problem, go to step 2.
- Check if there is a firewall present. To turn this firewall off, follow step 3 (Windows) or step 4 (Mac).
- Open Windows Firewall by clicking the Start button, clicking Control Panel, clicking Security, and then clicking Windows Firewall. Click Turn Windows Firewall on or off. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
- Click on the Apple menu from your toolbar. Select System Preferences. Choose View, then select Security when the System Preferences window appears on your screen. Click on the Firewall tab. Select the Stop button to disable your firewall. "Firewall Off" will now be displayed above the button.
Performing a Camera Swap
Camera Swap This guide will take you through the process of performing a camera swap on an Eagle Eye system. Performing a swap will replace a camera on the dashboard with another while retaining the historical footage of the camera being replaced. ...
Requesting Camera Support
Unsupported Cameras While Eagle Eye currently supports 3,000+ cameras, we are constantly developing support for newer models due to the sheer number of cameras on the market. Non-supported cameras may show up in the Eagle Eye Dashboard with a ...
Sony Camera Configuration and Troubleshooting
This guide illustrates how to configure and troubleshoot Sony camera integration with the Eagle Eye Security Camera System. Configuration for Sony cameras Adjusting the Streams Image 1: Main Stream Please ensure that Image 1 matches the following ...
Camera Sharing Eagle Eye offers the option to share cameras with other Eagle Eye users who are on different accounts. This article illustrates how to share cameras with other Eagle Eye VMS users who are on different Eagle Eye account. Cameras ...
Eagle Eye Camera Manager - Subnets
Outbound Ports for the Eagle Eye CameraManager The following TCP and UDP ports are used by the Eagle Eye CameraManager. All connections are outbound-only, meaning that connections are outbound and never accepts inbound connections (so you do NOT ...