This guide will take you through the process of performing a camera swap on an Eagle Eye system. Performing a swap will replace a camera on the dashboard with another while retaining the historical footage of the camera being replaced.
Any camera that is deleted from the dashboard will result in all historical footage being deleted from the cloud. This will be unrecoverable. Please do not delete the camera if you wish to retain it's historical footage.
Performing a Camera Swap
1. Please ensure the camera is set up correctly (with ONVIF profile if necessary).
If ONVIF needs to be set up within the camera, please ensure the ONVIF user is set to 'administrator' and the password only contains upper/lower case letters and numbers with NO special characters (unless this is a requirement). ONVIF user credentials will be the credentials you enter into the Eagle Eye system instead of the main camera login credentials.
Eagle Eyes's growing supported camera list has over 3000 different models and manufacturers! Check our knowledge base for specific guides on how to set up your brand.
2. Perform the physical replacement of the old camera with the new camera.
3. Wait until it appears under Available Cameras.
Camera Not Supported?
Check out our guide on how to request support here
4. To perform the swap, select the 'Swap' button under Actions for the new camera and select the offline camera you're replacing.
5. Then select 'yes.'
Please give the swap up to 5 minutes to take place.
If you have any questions or concerns, please contact us.
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