Hikvision ONVIF Authorization Troubleshooting
Hikvision Authorization Issues
Before performing the following troubleshooting steps, please ensure that the camera's firmware has been updated to the latest version provided by Hikvision at https://www.hikvision.com/en/support/download/firmware/. This issue is also known to affect Hikvision DVRs.
- After the firmware has been updated to the latest version, soft factory reset the camera (this will remove the old ONVIF user from the camera, as well as any other custom configurations while maintaining network settings. See image below.)
2. Navigate to 'Network' → 'Advanced Settings' → 'Integration Protocol'. Here, we can 'Add' a new ONVIF user with the exact same 'admin' username and the password.
3. Set 'User Privilege' to 'Administrator'. Select 'Digest & WSE User Token' from the ONVIF dropdown menu and click 'Save'.
4. Sync the camera's clock to your computer's time. Guide for how to do this can be found at
5. Reboot the camera.
a. If you are still experiencing the issue, try https://support.een.com/portal/en/kb/articles/how-to-add-onvif-camera-password-to-the-password-locker
b. If the above steps do not resolve the issue, please reach out to EEN Support.
If you have any questions or concerns, please contact us.
US: +1-512-473-0501
EU: 31 (0) 20 26 10 460
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