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Eagle Eye Support
Eagle Eye Networks combined support knowledge base
Recent Articles
Scheduled Maintenance: VMS Login Services April 8, 2026
We will be performing routine maintenance in the VMS on Wednesday, April 8, at 10:00 PM CDT. New login attempts will be temporarily unavailable for approximately 30 minutes, though active sessions will remain unaffected. Please note the following ...Enhanced Interface Reseller Guide
Enhanced Interface Reseller Guide 2026-02-19 Classic Vs Enhanced Interface Currently, Eagle Eye offers two different versions of our VMS (Video Management System): the Classic and Enhanced Web Interfaces. The Classic Interface is our legacy UI, while ...Sites
Sites 2026-03-16 Version 1.0 Description A Site is a fundamental grouping method used to organize and manage cameras and hardware based on their physical or logical location. Sites are essential for users with large-scale or multi-location ...Viewing and Downloading Footage In Enhanced Interface
Description Historical video refers to video recorded by cameras and stored either in the cloud or locally on a CMVR’s hard drive. Each camera will have its own historical video footage available for access, download, or archiving. This article will ...Layouts In Enhanced Interface
2026-02-27 Version 1.0 Description Layouts in the VMS are customizable groups of cameras organized into a single view for easier monitoring and management. Users can create multiple layouts based on roles, locations, or specific operational needs, ...
Popular Articles
Bridge Swap
Bridge Swap 2025-14-01 Version 2.3 Description The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. The process consists of three steps: Add the new bridge to the account. Click the ...Firewall Configuration for Secure Networks
Firewall Configuration for Secure Networks 2026-04-03 Version 1.3 Description The Eagle Eye Cloud VMS and its bridge hardware is specifically designed to be highly secure and only uses utilizes TCP and UDP connections to transmit data to the cloud. ...Axis Camera Configuration Guide
Axis Camera Configuration 2025-09-03 Version 2.4 Description To set up the camera to stream to the Eagle Eye cloud, you must set up ONVIF and configure a couple of network-related settings. This guide will explain all the necessary configuration ...Support PIN
Support Pin 2025-05-25 Version 2.1 Description The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users. The Support PIN expedites the process of requesting and receiving support from our ...Cloud VMS FAQ
Cloud VMS FAQ 2024-05-28 Version 2.0 Description How do I add a bridge? 1. Click the elipsis icon on the top right corner of the screen. 2. Enter the Attach ID found in the paper slip within the box of your new bridge. Name the bridge and it will now ...