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    • Popular Articles

    • Bridge Swap

      Bridge Swap 2024-05-13 Version 2.0 Description The bridge swap process allows you to replace your offline bridge with a new unit without losing your camera recordings. The process consists of three steps: Add the new bridge to the account. Click the ...
    • Firewall Configuration for Secure Networks

      Firewall Configuration for Secure Networks The Eagle Eye Cloud VMS and its bridge hardware is specifically designed to be highly secure and only uses utilizes TCP and UDP connections to transmit data to the cloud. If you restrict outbound connections ...
    • Axis Camera Configuration Guide

      Axis Camera Configuration 2024-05-13 Version 2.0 Description Most Axis camera’s default settings are compatible with our system. To set up the camera to stream to the Eagle Eye cloud you must set up ONVIF. ONVIF Setup 1. Log in to the camera. 2. ...
    • Cloud VMS FAQ

      Common Support Questions How do I attach a bridge? Each bridge comes with a unique Attach ID. The Attach ID is used to associate that bridge with an account. In order to add a bridge to an account, enter the Attach ID and a name for the bridge. The ...
    • Support PIN

      Support Pin 2024-05-24 Version 2.0 Description The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users. The Support PIN expedites the process of requesting and receiving support from our ...