Popular Articles
Performing a Bridge Swap
Bridge Swap A Bridge Swap will replace an offline bridge with a new online bridge. The attached cameras will transfer to the new bridge on the dashboard. Please ensure the new bridge is set up on-site exactly like the original bridge. IMPORTANT!! ...
Firewall Configuration for Secure Networks
The Eagle Eye VMS and its bridge hardware is specifically designed to be highly secure and only uses outbound TCP and UDP connections to talk to the cloud. If you restrict outbound connections on your local firewall, here is the IPv4 and port ...
Common Support Questions
How do I attach a bridge? Each bridge comes with a unique Attach ID. The Attach ID is used to associate that bridge with an account. In order to add a bridge to an account, enter the Attach ID and a name for the bridge. The bridge will now be listed ...
Support PIN
1.1 Support PIN Overview The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users in a safe and secure fashion. The Support PIN expedites the process of requesting and receiving support ...
Adding Cameras Through RTSP
For best results, we recommend using cameras on our officially supported list. We also understand that this isn’t always possible. Some installations need to make use of existing equipment or may have specialty cameras. We have an advanced option ...